Gabriela Perez Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Deliver exceptional client experiences, including welcoming clients and providing outstanding hospitality. Support boutique duties, ensuring timely assistance to appointments and walk-in clients. Assist sales associates in creating impactful discovery and pre-appointment experiences. Aid in various activities to enhance client experiences, including appointment preparation, client entertainment, and sales support. Assist clients with service requests and personalization needs. Support client development activities, including data entry and report management. Provide recommendations and personal services, such as reservations and directions. Manage phone duties, including incoming calls and appointment setting. Maintain boutique traffic and appointment booking toolUphold sales floor and VIP room appearance and cleanliness. Assist with merchandising and display maintenance. Manage boutique supply inventory and product movement. Assist with inventory control processes. Participate in opening and closing routines. Organize and track client experience tools. Contribute to special projects as required.

New York City Metropolitan Area

As Trade Compliance Analyst my main responsibilities are to plan the timely, economic, and safe transport of all inbound shipments while complying with government laws and regulations. Additionally, I am to serve as a resource to assist and enforce Customs compliance and provide guidance to the sales and retail operations personnel regarding worldwide shipping options, HTS classifications, and transit times. Day-to-day functions include but are not limited to: Participating in continuous process improvements related to Harry Winston's non-valuables program and managing recordkeeping of internal documentation and procedures. Supervising Customs issues, including inspections and holds for assigned valuables’ shipping lanes and non-valuable projects. Review and approve freight invoices for assigned valuable and non-valuable projects. Track assigned international incoming shipments and non-valuables to ensure timely deliveries at destination. Work closely with the designated Customs brokers and carriers to coordinate a timely and compliant flow of shipments.

Greater New York City Area

Systematically monitored all merchandise movement to and from multiple vault locations. Received merchandise shipments and ensure the documentation is in accordance. Systematically received inbound packages from salons and vendors. Distributed pieces to their assigned locations and picked allocated merchandise for shipment to retail and wholesale locations. Liaisoned with Supply Chain to ensure all merchandise is allocated appropriately and promptly. Systematically monitored and recorded all incoming merchandise. Managed vendor pick-ups and drop-offs. Created, managed, and recorded all incoming customer repairs and distributed them accordingly. Performed monthly physical inventory checks to ensure the accountability of all merchandise in vaults. Researched and resolved any discrepancies physically and systematically. Enforced company-wide compliance following applicable policies and procedures relating to property movement, working, and storing of merchandise.

Greater New York City Area

Conducted movement of product in and out of boutique via shipments, transfers, and consignments. Tasked with maintaining proper tagging, quality control, organization, protection, and placement of product. Required to conduct daily product counts, audits, and manage reconciliations. Supported and instructed the sales team with the proper POS procedure to ensure audit compliance. Assisted with tax exemption and 8300 forms, external boutique transactions, gift certificates, bank deposits, exchange requests, daily paperwork, sales recognition, telephone orders, remittances, reservations, and insurance valuations. Conducted weekly communication of stock needs, daily replacement of visuals, as well as daily replenishment of understock. Communicated with other boutiques and departments for Mansion needs and products. Registered and processed stock and client repairs. Assisted with special projects as needed and for executing administrative and logistic tasks while ensuring compliance with brand security and operational procedures.

Greater New York City Area

Conducted daily audits of all pieces in the boutique and reported all counts to management. Assisted the vault team, sales associates, and management with any inventory related needs. Investigated and cleared any discrepancies between physical and systematic stock. Trained staff on how to use count system software and directed team during annual inventory.

Greater New York City Area

Supported store by wrapping and packing purchases, retrieving/returning jewelry. Worked daily to maintain the store’s appearance and functionality, assisted with back-office administrative and shipping tasks, jewelry quality checks, greeting/guiding clients, and providing receptionist coverage as needed.