Gabriela Reis Email and Phone Number
My journey in technology began as a Customer Success professional, where I honed my skills in client relationship management and understanding their needs. I then transitioned to a Product Owner role, gaining valuable experience in product and process management. Currently, as a QA Engineer, my focus is on streamlining and improving diagnostic tasks by applying automation and quality practices to drive efficiency and innovation.With a human-centered and determined perspective, I am committed to turning challenges into solutions and delivering results that positively impact companies and individuals.🚀 Specialties: Automation and Quality | Product Management | Agile Diagnostics | Customer Success | Human-Centered Relationship.
Ipê Digital
View- Website:
- ipe.digital
- Employees:
- 92
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Quality Assurance Test AnalystIpê DigitalUberlândia, Mg, Br
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Product Owner AnalystIpê Digital Nov 2023 - PresentUberlândia, Minas Gerais, Brazil- Analyze and prioritize user improvement suggestions, ensuring they align with product and business needs.- Manage the flow of suggestions using agile methodologies, organizing and tracking tasks on Kanban to ensure process efficiency.- Collaborate with the PO on area demands and initiatives, ensuring strategic alignment and continuous value delivery to customers.- Align and coordinate with leaders from other teams to optimize internal processes and ensure effective cross-department communication.- Establish and maintain direct relationships with partner companies, seeking new product opportunities and solutions to expand the product portfolio.
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Customer Success AnalystIpê Digital Jul 2020 - Nov 2023Uberlândia, Minas Gerais, Brasil- Ensure customer success during the onboarding process, delivering a personalized experience and demonstrating the system's value to encourage continuous tool adoption.- Establish processes and internal relationships across teams to better understand each client's profile, ensuring a consistent approach throughout the customer journey.- Track reports and metrics to create and implement personalized success plans, ensuring client objectives are met.- Identify and create growth opportunities through Up Sell and Cross Sell strategies, focusing on increasing value for the client and strengthening the relationship.
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Administrative AssistantRb Digital Apr 2016 - Mar 2020Uberlândia, Minas Gerais, Brasil- In-person customer support, ensuring customer satisfaction and resolving inquiries or issues.- Opening and closing service orders, organizing and monitoring the progress of each request.- Monthly closing of material and supply usage, managing and documenting the consumption.- Administrative support in the company's technical department, assisting in the organization and execution of internal processes.- Issuance of invoices, ensuring compliance and proper processing for each transaction. -
Administrative AssistantPeixoto Atacadista Nov 2012 - Feb 2015Uberlândia, Minas Gerais, Brasil- Started as an apprentice at ICASU, later becoming a permanent employee with responsibilities in customer service and collection of overdue invoices.- Monitoring monthly closings of received payments, ensuring accuracy in financial records.- Locating and processing bank wire transfers (TED), ensuring payments were properly recorded.- Providing support to the finance department, assisting with operational and administrative tasks.- Training new employees in the return and collection areas, ensuring alignment with best practices and internal processes.
Gabriela Reis Education Details
Frequently Asked Questions about Gabriela Reis
What company does Gabriela Reis work for?
Gabriela Reis works for Ipê Digital
What is Gabriela Reis's role at the current company?
Gabriela Reis's current role is Quality Assurance Test Analyst.
What schools did Gabriela Reis attend?
Gabriela Reis attended Centro Universitário Presidente Antônio Carlos - Unipac.
Who are Gabriela Reis's colleagues?
Gabriela Reis's colleagues are Gabriel Mendes, Kizzy Randle, Fernando Araujo, Gustavo Ferreira, Maria Cardoso, Gabriela Carmo, Dayane Sousa.
Not the Gabriela Reis you were looking for?
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Gabriela Reis
Customer Success Intern | International Relations And Communication | Customer Experience And Problem Solving FocusedBelo Horizonte, Mg -
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Gabriela Reis
Sourcing Specialist | Strategic Sourcing | Contracts | Supply Chain | ComplianceRio De Janeiro, Rj2gmail.com, maerskoil.com -
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