Gabriela Reis Email & Phone Number

Uberlândia, Mg, Br

Uberlândia, Minas Gerais, Brazil

- Analyze and prioritize user improvement suggestions, ensuring they align with product and business needs.- Manage the flow of suggestions using agile methodologies, organizing and tracking tasks on Kanban to ensure process efficiency.- Collaborate with the PO on area demands and initiatives, ensuring strategic alignment and continuous value delivery to customers.- Align and coordinate with leaders from other teams to optimize internal processes and ensure effective cross-department communication.- Establish and maintain direct relationships with partner companies, seeking new product opportunities and solutions to expand the product portfolio.

Uberlândia, Minas Gerais, Brasil

- Ensure customer success during the onboarding process, delivering a personalized experience and demonstrating the system's value to encourage continuous tool adoption.- Establish processes and internal relationships across teams to better understand each client's profile, ensuring a consistent approach throughout the customer journey.- Track reports and metrics to create and implement personalized success plans, ensuring client objectives are met.- Identify and create growth opportunities through Up Sell and Cross Sell strategies, focusing on increasing value for the client and strengthening the relationship.

Uberlândia, Minas Gerais, Brasil

- In-person customer support, ensuring customer satisfaction and resolving inquiries or issues.- Opening and closing service orders, organizing and monitoring the progress of each request.- Monthly closing of material and supply usage, managing and documenting the consumption.- Administrative support in the company's technical department, assisting in the organization and execution of internal processes.- Issuance of invoices, ensuring compliance and proper processing for each transaction.

Uberlândia, Minas Gerais, Brasil

- Started as an apprentice at ICASU, later becoming a permanent employee with responsibilities in customer service and collection of overdue invoices.- Monitoring monthly closings of received payments, ensuring accuracy in financial records.- Locating and processing bank wire transfers (TED), ensuring payments were properly recorded.- Providing support to the finance department, assisting with operational and administrative tasks.- Training new employees in the return and collection areas, ensuring alignment with best practices and internal processes.