Gabriela Rodríguez Masullo Email & Phone Number

Barcelona, Cataluña, España

• Implement HR software (Personio) from scratch to digitalize processes and HR recruitment platform (Teamtailor).• Manage administrative tasks for around 60 employees.• Ensure compliance with labor regulations of local markets with external support agencies like EOR's and tax advisors.• Manage legal HR issues with support of external agencies.• Provide support to employees in several HR topics such as absences, compensation, and resolve issues that may arise.• Coordinate recruitment process.• Manage employees on-boarding and hiring process.• Develop and implement HR policies and maintain up-to-date employees files.• Manage internal communication.• Verify payroll of different countries provided from external suppliers.

Barcelona, Cataluña, España

• Monitor billing transactions and send invoices.• Analyze and follow-up overdue payments• Drive contracts, addendum and payment plans• Support Sales and Customer Success deps within account payable process.• Secure payments on time for external and internal suppliers.• Manage flights and hotel bookings and tickets to events.• Office Management

Barcelona, Cataluña / Catalunya, España

- Monitor customer service SLA's and KPI's of the main marketplaces( Zalando, La Redoute), reverse marketplaces and Mango as a marketplace in partnership with other brands (Intimissimi and Rituals).- Adjust and implement CS procedures with the franchisees and support them on the resolution of logistic incidences.- Monitor external contact centers of franchisees to enhance First Call Resolution and CSAT.- Propose improvements on the tools and procedures followed by franchisees and marketplaces aimed at B2B and B2C satisfaction.- Negotiate with other brands CS procedures to ensure fulfillment of SLAs.

Barcelona Y Alrededores, España

Solve incidences and support customers in the Italian, Portuguese, Spanish and English market.

Oporto Y Alrededores, Portugal

- Support N1 level team to respond incoming inquiries via telephone, email and social media channels within standard service level agreements (SLAs).- Provide technical support on processing orders in our website and App.- Communicate effectively with couriers to provide updates on customer orders, and deliveries in the Italian, Portuguese, English and Spanish markets.- Provide technical support to customers on payment issues.- Management of administrative tasks: returns, invoices.- Logistics tasks: communicate with warehouse to fix stockout orders.- Identify website and app issues, and communicate properly to all internal teams.- Customer support to marketplaces such as Amazon and El Corte Inglés.

Kiev Region, Ukraine

Content creation and articles translation targeted at women, especially the Latin American public.www.fabiosamedia.com

Caracas, Venezuela

In company classes to managers and employees to help them improve ESL in their jobs.

Licenciatura En Traducción E Interpretación

Reconhecimento Da Licenciatura Em Tradução/Interpretação Obtido Na Universidad Central De Venezuela

Diplomado En Relaciones Internacionales Y Cultura Italiana, International Relations And Affairs

Estudio y análisis de la historia, cultura y geopolítica italiana vinculado con el escenario internacional del siglo XXI.

A2 Français, Idiomas

Curso de francés como lengua extranjera, nivel A2 del MCERL.

Certification As Professional Radio Broadcaster, Radio And Television

Licenciatura En Traducción E Interpretación, Idiomas Modernos

Diploma Universitário De Certificação De Português Como Língua Estrangeira, Foreign Language Teacher Education, Nível C2 Marco Comum Europeu De Referência

Outstanding Large Delegation To Universidad Central De Venezuela, Harvard World Model United Nations - Melbourne, Australia