Jet Arnado Email & Phone Number

Southern Leyte, Philippines

• Headed a team of at least 5 to 7 highly competent contact service Supervisors.
• Made solutions and recommendations in terms of process improvements, automation and outsourcing options resulting in an optimal target operating plan based on business objectives.
• Lead and executed migration/ transition programs.
• Worked with key stakeholders to define the outputs, work requirements, role definitions and organizational design.
• Produced detailed transition/ migration project plans to manage inter-dependencies.
• Identified and clarified the linkage of tasks to the overall objectives that defines the inputs, phases, tasks, resources, and specific deliverables needed from multiple departments/Managers from transition planning.

2nd Floor AVP Building Don Gil Garcia St. Capitol Cebu City

• Responsible for implementation, facilitation and co-ordination of process and product trainings.
• Supports and leads the training function ensuring support for both product & development trainings for associates
• Serve as an onsite performance coach through monitoring and evaluating training results.
• Coordinates & oversees running of the entire coaching and feedback process within the process/ business helping the operations team to achieve business goals.
• leads the training function helping the trainers and the operating teams to continuously help evolve as a better performing site / business
• Monitors performance progress with management and key trainers

Cebu, Philippines

• Facilitated initial New Hire, Agent, and Support staff Core Training
• Assessed monitor, and evaluated Trainer and student progress.
• Created action plans for trainer’s success.
• Assisted and coach trainer using company approved training modules.
• Analyzed statistical reports to develop individualized training plans for trainers and students.
• Helped design, develop, and facilitate training modules.

Cebu, Philippines

• Responsibilities:
• Conduct voice & soft skills (foundation) trainings.
• Conduct call monitoring on the field and provides feedback.
• Maintain reports for call monitoring and send reports.
• Design individual skill development plan.
• Conduct remedial trainings for gaps/needs.

Cebu, Philippines

• Handling one on one class with both children and adult students.
• Handling activity classes composed of more or less twenty adult students in one class with Korean, Japanese and Taiwanese.
• Assessed their learning and improves their level of understanding with the English language.
• Provided English classes based on the set curriculum and ensures that they learned not just to speak the English language, but also understand it. Achievements:
• Coached students at speech contests and won.

Cebu, Philippines

• Sourced for American IT Professionals to provide to numerous clients, situated in the USA.
• Provided job opportunities ranging from entry level positions to managerial and executive positions.
• Conduct phone interview and evaluate their skills and experience for the position that they are applying for. Achievements:
• Placed multiple applicants for employment to partnered companies.

Cebu, Philippines

• Assisted account holders with their account queries and issues through phone interaction.
• Provided information to account holders with their accounts.
• Provided solution on how they can manage their accounts and how they can maintain a good standing with their account and financial record.
• Provided solutions to their account needs through solution selling with service that would let them maximize their business with us.
• Provided services that ensure the security and confidentiality of their financial information. Achievements:
• Exceeded productivity standard and quota.

Cebu, Philippines

• Assisted customers on their reservation for flights, hotels, cars and activities in their trip.
• Assisted customers on cancellation and changes on their reservation.
• Provided information to their reservation and their destination.
• Provided solution to their service problem, using various services that would enhance their service experience to continue doing business with the company.
• Handled account changes and kept customers from not discontinuing their business with the company by giving value to their current service. Using the company value added services.
• Assisted customers on their billing issues and provide the best possible solution to maximize their usage with the company’s service. Achievements: