Gabriela R. Email & Phone Number

Queens, New York, United States

Greater New York City Area

• Providing daily call center operations support to over 100 employees focusing on delivering accurate information while providing real time coaching to help improve and enhance contact and project knowledge.
• Assisting supervisors and managers with special projects.
• Assisting immediate supervisor with social media escalations when necessary.
• Assisting supervisors in monthly meetings providing updates on recent changes and clarifying doubts on processes and work… Show more
• Assisting supervisors in monthly meetings providing updates on recent changes and clarifying doubts on processes and work instructions.
• Coaching Spanish speaking agents on QC errors and helping them improve customer service skills. Show less

Greater New York City Area

• Provide excellent customer service assistance over the phone and through web chat in a call center environment.
• Perform data entry accurately.
• Assist with special projects when necessary.

Greater New York City Area

• Provide excellent customer service assistance over the phone and handling escalations.
• Assist with special projects when necessary.
• Assist the team in obtaining ISO certification.

Greater New York City Area

• Interpret between client and patient in a consecutive manner on medical settings.

Newark, NJ

• Provide Medical Interpretation in Spanish to English between Patient and Medical Provider.

• Interpreted in Spanish during interviews and wellness presentations.
• Conducted interviews in Spanish and English gathering data for a wellness study.
• Gained hands-on experience in public health survey research.
• Entered survey data into Excel database.
• Checked for errors in database.Skills Acquired: Community outreach and survey research.

Greater New York City Area

• Verified all safety equipment in the cabin functioned according to federal guidelines.
• Ensured that problematic passenger situations did not escalate resulting in a safety breach.
• Organized cabin to ensure on time departure.
• Quickly cleaned and inspected cabin adhering to a strict time constraints.

Puerto Rico

• Interpreted phone calls in English and Spanish between participants and Customer Service Representatives.Skills Acquired: Medical Interpreting

Puerto Rico

• Interpreted phone calls in English and Spanish between participants and Customer Service Representatives concerning insurance benefitsSkills Acquired: Interpreting, retention, note taking and training.

Puerto Rico

• Filed and copied documents in an efficient manner.
• Answered calls and redirected them to the right official.
• Coordinated, processed, and entered student information into a Microsoft Excel database. Skills Acquired: Data entry and problem solving.

Orlando, Florida Area

• Handled cash manually and with computerized registers.
• Received and stocked merchandise inventories. Skills Acquired: Customer service.

Certification, Spanish Medical Interpreting

Bachelor Of Arts - Ba, Foreign Languages, Literatures, And Linguistics