Gabriela Berthier Tedesco Email & Phone Number

Customer Success Executive for Enterprises at Tuotempo.

Balneário Camboriú, Santa Catarina, Brazil

Florianópolis, Santa Catarina, Brasil

- Led the onboarding with excellence, providing continuous support and concept testing (POC) for diverse clients using a high-touch approach.- Identified critical areas in customer workflows, resulting in operational improvements and economic gains, thus strengthening trust relationships.- Conducted detailed analysis of internal processes, uncovering weaknesses and potential threats, and optimising operational efficiency.- Achieved remarkable ROI, increasing return on investment for the client portfolio by up to 40 times, showcasing the ability to add value. The only analyst to achieve 100% of the goal, resulting in a zero Churn rate, demonstrating proficiency in customer retention and satisfaction.

Florianópolis, Santa Catarina, Brazil

- Managed investor relations from top to funnel refinement, honing expertise as a Sales Development Representative (SDR). Successfully generated substantial leads through targeted cold emailing, resulting in numerous significant meetings.- Actively contributed to the Fund back-office operations. - Incorporated Account-Based Marketing (ABM) strategies. - Impeccably managed PipeDrive and its integration with other tools, optimising operational efficiency.

London, United Kingdom

- Conducted detailed research in the UK Private Equity market, synthesising market maps with quantitative and qualitative data to support business development.- Developed industry and talent mapping reports.- Responsible for initial contact with candidates, managing communications and documentation in - Invenias Software, as well as planning direct meetings with Funds.

Itapema, Santa Catarina, Brasil

• Responsible for analyzing the advertising strategy, observing the competition, and utilizing Google Analytics tools.• Identified necessary website changes, focusing on keywords (SEO), to enhance performance in search results.• Engaged with multiple clients to better understand their needs and preferences.• Utilized the website and chat to identify potential buyers, scheduling meetings and property visits with real estate agents.

Londres, Inglaterra, Reino Unido

- Designed, conducted, and analysed an online survey with over 100 responses, exploring the interest of the millennial generation in ethical investments.- Consultation carried out directly with the Head and Directors of Corporate Development at Rathbone Brothers Plc.

Bsc Management, Business Administration, Management And Operations, Uk 2.1/ Gpa 3.7

Dissertation graded 1st: CryptoRegulation – A dialectical analysis of the most viable way for regulating cryptocurrency without hindering.

Inbound Marketing & Automação, Digital Marketing

Short course to update knowledge and marketing skills.

Year Abroad, Business Administration And Management, General

During my year abroad I took different modules such as: Public Relations Bridging Cultures Global Business Sex, Drugs & Rock'n'roll (.

Ib, History, 34

Activities and Societies: Global Perspective, Philosophy Club, Overseas Community Project, Chess Club

Bachelor Of Science - Bs, Business Administration And Management, General