• Identified inefficiencies in OTA bookings and implemented cost saving solutions• Created and launched a successful New Year’s Eve promotion package, increasing holiday bookings and guest satisfaction• Collaborated closely with management to develop and implement both short-term and long-term pricing strategies, aligning with market demand and enhancing revenue potential• Gained proficiency in Maestro software, leveraging its sales, pricing, and reservation modules to optimize booking strategies and streamline operations.

• Strengthened client relationships by providing personalized tax services and financial support to vulnerable populations, resulting in over $35K in secured tax credits• Managed 10+ client interactions daily, ensuring that each client received accurate tax advice and felt supported throughout the filing process, while also enhancing their financial literacy

• Thrived in a fast-paced, team-based environment where communication and coordination were key to maintaining operational flow.• Played a pivotal role in upholding safety and presentation standards, helping the center achieve a 100% health inspection rating.• Led efforts to reduce food waste and dish backlogs by 25%, driving greater kitchen efficiency and ensuring smoother service during high-traffic periods.

• Maintained $750,000 of inventory weekly, overseeing product flow to optimize stock levels• Delivered personalized customer service to 40+ daily clients, fostering strong client relationships and enhancing customer satisfaction.