Gabriel Lopes Email & Phone Number

São Paulo, Brasil

• Strong and strategic relationships with strategic/enterprise customers including C-level leadership, functional executives, procurement/vendor management• Working in the financial industry (FSI), personally managing an annual consumption (ARR) portfolio of more than U$300MM. Being responsible for working on the customers' journey to the AWS Cloud, from the moment of migration, to modernization and optimization.• Responsible for managing the customer portfolio, analyzing their needs, developing personalized solutions, managing the customer life cycle, monitoring results, indicators, solving problems and managing possible crises.• Management of the account team, working with an Account Manager, a Solutions Architect, and a Technical Account Manager to coordinate task delegation, monitor progress, resolve issues, and ensure that all needs and expectations of customers are met satisfactorily.• Participation in discovery projects and implementation of AWS solutions, including understanding of the customer's environment as well as internal solutions and services, such as migration services, Kubernetes, databases, and AI/ML.• Technical reference for external customers, guiding and supporting their choices and appropriate implementations of solutions, ensuring that they obtain maximum value and performance from the AWS platform.• Creation and organization of the AWS FinOps Forum, a multi-customer event with the participation of +50 customers from different sectors to share best practices and success stories related to FinOps.• AWS AI embassador certified• AWS Working Backwards method certified• AWS Speaker certified

Act as the voice of the customer internally;Work cross-functionally with Marketing, Sales, Product, and Engineering toensure a consistent and strong customer-oriented culture;Work with technical support, accounting, and other areas of the business toensure customer satisfaction;Manage customer activity, risks, and growth opportunities in CustomerSuccess Portal and submit weekly forecasts to management;Conduct customer-focused QBRs (Quarterly Business Reviews), measuringperformance against pre-established business metrics;Effectively plan and prioritize a high volume of customer activities andrequests to manage customer issues/requests, following through in a timelymanner, asking clarifying questions to determine the correct source & impactof issues, as well as understanding use cases to coach customers to alternatesolutions when possibleIdentify and forecast expansion opportunities and partner with sales tosuccessfully close such opportunitiesIdentify and build advocacy relationships with strategic customers acting as amarketing channel through case studies, speaking opportunities, references,etc.Achieve target KPIs including but not limited to renewal, upsell, monthlyactive usage, and NPS

Brasilia

As Power's pre-sales consultant, my job is to work closely with IBM customers on the architecture decision of datacenter infrastructure solutions. I work directly with Cognitive Computing solutions, Blockchain, High Performance Hardware for Big Data and Artificial Intelligence.

Technical support to business partners in the sales process. Do presentations on equipment and new technologies for customers and business partners. Development of IT solutions architecture, including servers, storage, networking and virtualization for customers. Elaboration of training plans and conduction these training for business partners. Demonstrate to customers the differences of the POWER platform.

Pre-sales team support for customers, business managers and business partners. Support in the analysis of public notices, elaboration of technical proofs and inquiries, Support in the development of solutions architecture with IBM products

Analise E Desenvolvimento De Sistemas, Computer Science

Engenharia De Redes De Comunicação E Telecomunicações, Superior Incompleto

Activities and Societies: Esportes, MonitoriaEstudante de engenharia de Redes de comunicação com foco em Rede de computadores.