Gabriel Dominguez Email & Phone Number

Buenos Aires Province, Argentina

Argentina

• Lead a team of agents, identifying potential and setting clear growth paths.• Foster open communication and collaboration among team members.• Provide guidance, tools, and support to enhance the team's skills and efficiency.• Effectively manage time to balance meetings, maintain a team presence, and meet deadlines.• Cultivate a culture of security, encouragement, appreciation, and innovation.• Implement feedback-driven improvements in processes, enhancing efficiency and customer satisfaction.Streamlined Comment Management: Introduced an organized approach to handle customer comments within our email client, resulting in improved response times and enhanced customer experiences.Phonetics Basics Training: Designed a concise phonetics training program to enhance team communication skills, emphasizing pronunciation and clarity during customer interactions.

Argentina

• Deliver exceptional customer service, resolving inquiries and issues promptly and professionally over the phone, email, and chat.• Assist in training new agents, provide ongoing support and collaborate to optimize workflow and ensure seamless operations.• Maintain accurate customer interactions and transaction records on the CRM system by conducting data entry tasks to manage and close the system tickets.• Contribute to process improvement initiatives.

Argentina

• Provide top-notch customer service, resolving inquiries and issues promptly and professionally.• Assist the team leader in training new agents and providing ongoing support.• Collaborate with colleagues to optimize workflow and ensure seamless operations.• Maintain accurate records of customer interactions and transactions by performing data entry tasks.• Act as a mentor for junior customer service agents.

Argentina

• Manage reservations via email and phone, ensuring excellent guest experiences.• Deliver exceptional customer service, addressing guest needs and requests.• Handle billing and invoicing for guest services.• Act as a concierge, providing information about local attractions and services.• Maintain a high level of guest satisfaction through effective communication.• Ensure a seamless check-in and check-out process for guests.

Argentina

• Manage incoming calls, routing them to the appropriate departments.• Provide information and assistance to callers.• Assist in maintaining guest records and reservations.• Ensure smooth telephone operations for the hotel.• Offer support to various hotel departments as needed.

Argentina

• Supervise a team of 24 customer service agents, monitor performance and provide constructive feedback.• Collaborate with cross-functional teams to enhance processes.• Conduct training programs to improve team skills.• Ensure clear communication channels within the team and across departments.• Contribute to task delegation and issue escalation.

Argentina

• Provide technical and customer support to subscribers in multiple countries.• Utilize phone, chat, and email channels to address subscriber inquiries and issues.• Promote and sell subscriptions and services.• Handle escalated customer situations professionally.• Maintain high-quality customer service standards.• Consistently meet performance targets.

Argentina

• Serve as the initial point of contact for job applicants.• Conduct candidate assessments and interviews.• Assist in the recruitment and selection process.• Collaborate with HR teams to identify suitable candidates.• Keep detailed documentation of the candidate pipeline• Perform administrative tasks.

Bachelor'S Degree, Psychology

Associate'S Degree, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Interrumpido