Gabriele Cucci Email & Phone Number

Washington Dc-Baltimore Area

- Maintain WIP of 15-35 active SA/SDO/CO at any one time.- Driven start to finish 30+ activations of technical software services for high profile clients.- Ability to analyze and troubleshoot technical configurations within software services.- Demonstrated excellent verbal, written communication skills and effective presentation skills.- Proficiency in implementing technology services for School Information Systems (SIS).- Completed technical projects under strict deadlines while being effective and efficient during implementation.

Assist students from inquiry to graduation at the undergraduate, graduate and post-graduate levels. Expert knowledge in consulting, admissions, new student enrollment and advising. Maintain 85% chat/SMS utilization daily while balancing 4 conversations at once (3 chats and 1 SMS).Consulting/Admissions: Effectively handle incoming Chat and SMS communication with prospective students. Responsible for taking new applications for prospective students and converting them from an application to an admissions decision. Counsel students on financial aid processes, transfer guidelines, and military-related issues. Develop relationships and coordination with support offices to solve student problems and address student concerns. New Student Enrollment/Advising: Walking through, to its completion, any student concerns to ensure long-term enrollment retention. Building long-term relationships with the student population to provide them with a personal connection and functional asset. Serve as student mentor and counselor when academic problems and personal adjustment issues arise. Assist students with registrations, drops, withdrawals, academic and financial aid standing, necessary financial aid documents, and graduation applications

Lynchburg, Virginia, United States

Lynchburg, Virginia, United States

My role as the Training Director was primarily working alongside other departments of the store to analyze an area of issue to create an action plan that the training team would place into action to improve the area of concern. I was tasked with working alongside other directors on implementing training guides and procedures to build an effective team. Highly devoted to project management to accomplish weekly/monthly/quarterly/yearly goals.

Lynchburg, Virginia, United States

Chick-Fil-A is a company passionate with bringing the best quality of product and experience with hopes of creating raving fans. My role as Team Leader was to successfully lead the team during a shift, handling the operations of the store to efficiently run i.e. opening or closing, and handle the concerns of our guest will leading.

Georgia, United States

Traveled around the United States training newly opened Chick-Fil-A stores. Handled the success of both BOH or FOH employees for extended hours of the day. Give weeks, at a time, training details. Instilled the Chick-Fil-A mindset and spirit into new hires. While taking devised training plans prepped to start from week 0 of open to weeks after.

Lynchburg, Virginia, United States

SEED is comprised of a team devoted to evaluating and creating a manual for recreation of sustainable agriculture business models. During my time with SEED, I analyzed the market place for the sale of crops in Uganda and how to implement within other countries.

Richmond, Virginia, United States

Cross Cultural Engagement.

Forest, Virginia, United States

Responsible for managing and supporting a group of staff members ranging from 5 to 8 employees during any given night. Assisted in the development and the training of our staff members to meet our employment needs. Communicated with our customers to develop a good rapport and set customer expectation. Helped build the businesses’ brand and quality of product throughout the ten years in operation. This allowed the business to be successful and profitable.As a family member and as the assistant manager, it was vital to meet the needs of the business were met each week and month. By setting customer expectations, as the assistant manager, it took discernment and the ability to deal with situations that would otherwise be uncomfortable or difficult. It was required of me to fill in when employees did not show up. When unsatisfied customer had suggestion about their service, it was required of assistant manager to handle the objections. It was important to control these situations and portray an air of professionalism and discernment. This was important to set up a standard of customer service and expectations for the employees.

Bachelor Of Science - Bs, International/Global Studies, 2.22

Minor, Graphic Design, 2.22