Gabriel Ferracini Email & Phone Number

State Of Santa Catarina, Brazil

Main (and only) responsible for improving, maintaining and managing Gainsight for more than 200 employees; GS Admin certified 3x; Participated in 2 migrations from Gainsight SFDC to NXT.

Became part of RevOps team working as process analytics and continuous improvement of our Customer Success and cross area projects processes.- Pricing project;- New Global Rescue playbook;- Structure improvements on Partner and Inbound Channels;- Responsible for processes and systems (Gainsight and Zendesk).

Florianópolis Area, Brazil

Over 350 projects delivered with your Early Cycle customers during the onboarding process; Strategic marketing solutions with the best market practices for Inbound Marketing; Cross-area projects with sales, enablement, product design and talent management; participated in two new onboarding services solutions for the company.

Porto Alegre Area, Brazil

Support for decision-making and strategic and expansion planning; inventory and sales management; Customer service via company communication channels.

Ahmedabad E Região, Índia

Main sales person for Europe and the Americas; Demo solution for big and strategic clients; Started the SDR position in the company.

Porto Alegre

Document conference and processing routines of export and import operations; Daily reports; Assist exchange heads; Prepare draft documents and spreadsheets for settlement of transactions.

Porto Alegre

Assist in the identification of procedures performed in the stage of granting unit; Analyze shipping documents and processing routine of export and import operations; Assist in exchange routines; Assist exchange heads; Prepare draft documents; Prepare spreadsheets in Excel for settlement of transactions.

Porto Alegre E Região, Brasil

Responsible for social exchanges, managing 5 leaders and a team of 12 people who held prospecting NGOs for social projects, selects and assists exchange students during the exchange with training on leadership and sustainability. operational planning, monitoring drivers, goals and KPIs through tracking with leaders and leadership development area through coaching and feedback practices.

Porto Alegre E Região, Brasil

Responsible for a team of 5 people, delegation and tracking of specific tasks and jobs, goal setting and planning, implementation of training and capacity building, monitoring of results and development of both tasks as members.

Porto Alegre E Região, Brasil

Control schedules and salary of employees, issuing invoices and payment slips, closing monthly taxes; month results - revenues, expenses, profitability; customer service and scheduling orders; control of incoming and outgoing products, inventory control.

Receive and launch the sales process, preparation of contracts, calculation and payment of commissions and administrative support in general.