Gabrielle Healy Email & Phone Number

Saint Paul, MN, US

United States

Greater Minneapolis-St. Paul Area

• Utilized LinkedIn as a digital marketing source to promote brand awareness of Lesco and the manufacturers they represent; analytics show a 75% increase increase in followers over one year
• Supported customer relationship management by addressing inquiries and resolving complaints in a timely manner to maintain customer satisfaction and increase sales
• Spearheaded efforts to bring CRM and file storing IT systems up to date resulting in increased time management and efficiency for customer service team, saving over 2 hours per day of manual data entry

United States

• Promoted to one of the first Account Managers, a new team created with 4-5 others who would maintain the roles and responsibilities of the Account Support Executive in addition to added revenue growth responsibilities
• Managed a diverse portfolio of key accounts, fostering strong relationships and served as the primary point of contact for clients
• Collaborated with clients on effective marketing strategies to decrease manufacturing costs and maximize their current advertising revenue
• Utilized Salesforce to manage approx. $10MM worth of business and to develop a pipeline of new and recurring projects; created accurate and actionable forecasts for upper-level management
• Drove revenue growth through upselling and cross-selling additional services via face to face and online presentations by incorporating appropriate business units and subject matter experts

Minneapolis, MN

• Demonstrated comprehensive knowledge of the company’s products and services to provide accurate information and support to clients and internal sales team
• Collaborated with sales team and business account managers to support on both new business RFPs and renewal negotiations to secure multi-year agreements with existing customers
• Delegated tasks to facilitate a smooth client experience with optimum work distribution
• Cultivated strong working relationships with both internal and external partners by participating in team meetings and contributing insights to improve overall client experiences
• Managed and maintained accurate client records in Salesforce for 300+ active titles printing monthly, weekly, or bi-monthly

United States

• Acquired a strong knowledge of product and processes by completing rotations across different departments including manufacturing, marketing, customer service, sales, and operations
• Supported team members in their day-to-day tasks and projects which fostered a unique network of relationships and practical insights into each department
• Accompanied senior colleagues on client visits and presentations, observing effective client engagement and communication techniques
• Collaborated effectively with peers and team members by providing in depth training to individuals filling each position as it was time to rotate on to the next role in the program

Marquette University

I assist the office with minor clerical duties, as well as grade quizzes and organize professors' classes on Excel. I also do some work in the Microbiology department where I help the lab tech prepare for labs and set up the labs for multiple classes.

New Berlin, WI

Autism Treatment for Children is a clinic offering intensive behavioral treatment to children in Wisconsin with Autism Spectrum Disorders. As a line staff therapist with ATC, I worked with small children in Applied Behavior Analysis, which uses discrete trial to teach skills to children in a reinforcement-based approach.