Build and maintain positive and strong relationships with clientsAssist clients with finding the best solution Efficiently and effectively solve problems in an effort to resolve account delinquencyInitiate and receive high volume consumer callsManage small business and consumer accountsNegotiate full or acceptable payments in timely arrangementsAssessed credit worthiness of consumersPerform financial assessments

Collections Specialist • Chase Auto FinanceResponsibilitiesContact delinquent debtors by phone in an inbound/outbound call center in an effort to collect a debtAssisted debtors in setting up payment plans to settle overdue balancesUtilize the internet and specialized software to locate people with overdue balancesResponsible for contacting overdue customers and collecting on historical due amounts

Sales • Sutherland Global Services ResponsibilitiesInitiate and close sales for AT&TSold phones, tablets, Direct TV, AT&T Security, and InternetManaged consumer accountsBuild positive relationship with customers