The Talent Development Training Specialist is a role that has a variety of functions related to training development and delivery focused on fostering an exceptional learning experience for Peckham team members. The person in this role will create, deliver, and evaluate the effectiveness of the workplace skill development curriculum. Activities can include training needs assessments, instructional design, development of training/assessments, educational activities, process improvement, promoting accessibility, and measuring the impact of, success of, and satisfaction with training. This position collaborates with other teams and departments regularly as part of these activities. The person in this role develops training material and assessments for both in-person and virtual audiences, facilitates small group activities, and 1:1 activities following assigned curriculum. Additionally, the person in the role will foster an employee learning experience that connects team members to the mission and encourages an embrace of Peckham’s Core Values while helping them to gain the skills to successfully meet work objectives.

The Training Coordinator is responsible for the oversight of the development, implementation, presentation, and evaluation of course curriculum for new and existing employee training in classroom and one-on-one settings in support of the National Passport Information Center (NPIC) training program.Coordinating, developing, and maintaining a successful New Hire/Advanced Agent training curriculum and program.Designing new policy or procedure change training courses.Coordinate with internal NPIC departments to create refresher/remedial training based on current needs.Meet or exceed contractually required annual training hours based on the current statement of work.Ensures the NPIC training team maintains adequate flexibility to meet needs for refresher training and meets learning objectives.Adapt training methods/materials/alternatives to be compatible with currently utilized assistive technology (JAWS, ZoomText, etc)Reports required/requested monthly, quarterly, and annual metrics.Provide training and mentoring to the training team on the fundamentals of adult learning and training program functional roles.

A Talent Development Specialist is responsible for planning and facilitating internal training curriculum for new and existing personnel. They develop and maintain training materials based on NPIC Standard Operating Procedures and ensure alignment of the knowledge articles. The specialist is expected to coordinate training schedules with operations while being subject matter experts, and external training professionals, NPIC Initiatives. Establishes, measures, and monitors key training metrics to ensure training effectiveness. Maintains excellent presentation and public speaking skills with the ability to instruct and meet the needs of adult learners. Provides constructive coaching and feedback in a training environment as well after training.

The Learning and Development Specialist Illustrates the development and implementation of effective Learning and development planning policies, procedures, and programs. Cultivated professional business relations with employees, members, volunteers, vendors, and trade professionals. Established and maintained effective communication and coordination with Credit Union personnel and management. Executed Onboarding, Security, Compliance (BSA, IS, Ethics), Membership Services (Account Opening, Maintenance). Designed existing employee annual training, events, and materials. Upgraded processes in tracking, reviewing, and reporting. Exceeding department expectations of current role by consistently accomplishing annual benchmarks.

Responsible for daily workload and specialized tasks in the eBranch Department, including all Online Banking related products and services, and all Plastics related products and services. Research, development and maintenance of eBranch products, services and ancillary technologies. Predictive analysis of emerging technologies. Implementation, upgrades and testing of electronic products. Analyze business functions and management information needs and seeks new and more effective systems solutions. Breaks down business needs and organizes them into technical and support tasks.

Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances.  Balances each day's transactions and verifies cash totals.  Performs a broad variety of member services functions such as opening and closing suffixes, renewing term deposits, and assisting members with questions and account problems.  Answers members’ questions regarding Credit Union services provided and performs a variety of account maintenance duties.  Actively cross-sells Credit Union services.  Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other Member Service Representatives with duties as required.  Serves members promptly and professionally. Assists members to achieve their financial success, by promoting the products and services that CASE has to offer

Provide Customer Service to Leads, Families, and Children. The ability to Multitask, Critical Think, and Problem Solve. Employee Training, Light Phones, and Record Keeping. Assist in any extra assigned tasks. Maintain certifications in CPR, First Aid, Blood Born Pathogens, and all annual trainings field related.

Provide Customer Service to Leads, Families, and Children. The ability to Multitask, Critical Think, and Problem Solve. Employee Training, Light Phones, and Record Keeping. Assist in any extra assigned tasks. Maintain certifications in CPR, First Aid, Blood Born Pathogens, and all annual trainings field related.

Provide Customer Service to Families, and Children. Manage all classroom activities and assistants. Additional role of Chaplin for center. Facilitating Children for annual recitals. The ability to Multitask, Critical Think, and Problem Solve. Employee Training, Light Phones, and Record Keeping. Assist in any extra assigned tasks. Maintain certifications in CPR, First Aid, Blood Born Pathogens, and all annual trainings field related.