• Determines the acceptability of provider enrollment applications (which may be used for initial full application, re-enrollment, reactivation, change of information)• Provides in-depth review and verification/validation of provider data• Verifies provider data by use of information databases and various organizations/agencies to ensure authenticity; sets up/tests EFT accounts. • Processes provider’s application into appropriate enrollment database used in evaluating and/or tracking the processing of the application and/or updating of provider directories.• Provides quality service and communicates effectively with external/internal customers in response to inquiries (correspondence, telephone). • Obtains information from internal department, providers, government and/or private agencies, etc. to resolve discrepancies/problems. • Supplies enrollment applications and general information on the enrollment process to interested enrollees. • Contributes to and participates on special projects related to provider files. Assists with process improvements related to Provider Enrollment.• Assist Provider Contact Center by accepting inbound, escalated calls, following up on outbound escalated calls.

Scans, images and indexes documents. Verifies accuracy of data and corrects errors discovered during review or research of documents.• Compares or research incoming mail or work requests to ensure related components are put together appropriately and free of errors and duplicates. • Sorts and distributes documentation appropriately.• Prepares correspondence or packages for internal/external mailing. Tracks correspondence and/or packages and follows up as needed.• Maintains departmental logs, spreadsheets or databases. • May prepare basic reports/statistics for management on work received for production and workload assessment.

The purpose of the Technology Specialist II is to be responsible for providing technical service work on moderately complex Incident tech support tickets and phone calls• The Technology Specialist II possesses a strong understanding of the Topgolf functional systems and escalates more complex Incidents• Respond, resolve, or escalate technical support requests escalated from Tier 1 technical support team members• This involves active engagement and partnership with the caller to resolve the issue or take appropriate next steps to resolve the issue• Document solutions to common escalated technical support requests• Train Tech Specialist I Associates on common escalated technical support requests• Research and develop actions to prevent reoccurring technical support requests• Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties