• Delivered high-quality customer service experience in a demanding, top-class establishment. • Anticipated 500+ member and guest needs, ascertain satisfaction, and responded urgently.• Maintained full product knowledge of wine, beer, cocktails, menu, and weekly specials.

• Improved the dining experience for 300+ club members by being attentive to all their needs.• Memorized members orders and preferences to build rapport. • Managed multiple tables and interactions while delivering a quality dining experience. • Worked as part of a team to provide a consistently high standard of service in areas such as meeting set-ups, weddings, parties, and all meal functions.

• Memorized over 100+ coffee, tea, and cocoa beverages.• Greeted and served 200+ customers daily, providing prompt, personalized, and friendly service in a fast-paced environment.• Assisted with set up, clean up, stock work, and handling of food items. • Maintained highest standards of conduct and service to support company reputation.

• Coordinated events and activities for over 500 students residing in Kirby Smith Hall. • Organized discussions and sub-committees.• Managed a budget of $2,600 for the community development of the hall to foster student learning, development, and academic success.

• Collaborated with surrounding residential halls to plan and host events.• Attended weekly RHA meetings to gather opinions and discuss concerns for the benefit of residents in the halls.

• Provided quick and friendly customer service to all guests. • Cultivated a positive work environment despite COVID-19 pandemic restrictions.• Operated a POS system by taking orders and collecting payments for over 100+ customers daily. • Demonstrated a complete knowledge of menu items and ingredients and utilized that to upsell items.