Gabrielle Preston Email & Phone Number

North York, Ontario, Canada

• Address incoming calls and emails ensuring 100% of service requests are properly addressed to the corresponding technician.
• Scheduled appointments daily ensuring all customer data are accurate and up to date.
• Confirm calls & follow up with clients daily increasing transparency, and fostering trust withcustomers.
• Provide fast and accurate responses to inquiries made by customers
• Dispatch technicians according to specialized skills and zone ensuring each customer gets theappropriate service on time.
• Attend monthly staff meetings gaining insights on company outcomes and ensuring improvedperformance

Toronto, Ontario, Canada

• Designed strategic product placement, and innovative merchandising displays that enhanced product visibility-driven sales growth.
• Collaborated with team members to achieve daily targets and ensure efficient operations.
• Shown flexibility in working various shifts, including evenings, weekends, and holidays, to meetbusiness needs
• Crafted a wide range of beverage choices, including espresso-based options.
• Contributed to maintaining a clean and organized work environment, to company standards
• Consistently elevating the guest experience through every interaction, by Providing exceptionalcustomer service, addressing inquiries and resolving issues in a timely and courteous manner.

Toronto, Ontario, Canada

• Answered calls from customers regarding disputes about parking tickets and effectively dealtwith situations by providing resolutions to customers quickly
• Used multiple systems to complete job duties including Citrix to enter data, OTP to verify noticeinformation, Lotbook to gather information on the lots, and Five9 to answer calls
• De-escalated situations where customers were upset in a calm and courteous manner
• Recognized for passing 99% quality assurance when dealing with customer issues
• Worked with operation management to gather information and validate customer situations toensure fair resolution
• Trained new employees for onboarding of roles, including shadowing and providing feedback

Business Marketing

High School Diploma, Child Care Provider/Assistant