Gabrielle Preston Email & Phone Number

North York, Ontario, Canada

Address incoming calls and emails ensuring 100% of service requests are properly addressed to the corresponding technician.● Scheduled appointments daily ensuring all customer data are accurate and up to date.● Confirm calls & follow up with clients daily increasing transparency, and fostering trust withcustomers.● Provide fast and accurate responses to inquiries made by customers● Dispatch technicians according to specialized skills and zone ensuring each customer gets theappropriate service on time.● Attend monthly staff meetings gaining insights on company outcomes and ensuring improvedperformance

Toronto, Ontario, Canada

Designed strategic product placement, and innovative merchandising displays that enhanced product visibility-driven sales growth.● Collaborated with team members to achieve daily targets and ensure efficient operations.● Shown flexibility in working various shifts, including evenings, weekends, and holidays, to meetbusiness needs● Crafted a wide range of beverage choices, including espresso-based options.● Contributed to maintaining a clean and organized work environment, to company standards● Consistently elevating the guest experience through every interaction, by Providing exceptionalcustomer service, addressing inquiries and resolving issues in a timely and courteous manner.

Toronto, Ontario, Canada

Answered calls from customers regarding disputes about parking tickets and effectively dealtwith situations by providing resolutions to customers quickly● Used multiple systems to complete job duties including Citrix to enter data, OTP to verify noticeinformation, Lotbook to gather information on the lots, and Five9 to answer calls● De-escalated situations where customers were upset in a calm and courteous manner● Recognized for passing 99% quality assurance when dealing with customer issues● Worked with operation management to gather information and validate customer situations toensure fair resolution● Trained new employees for onboarding of roles, including shadowing and providing feedback

Business Marketing

High School Diploma, Child Care Provider/Assistant