Specializing in maternity, birth, boudoir, and babies! Photography for women.

- Monitors and reviews levels of service through non-metric based principle coaching efforts, providing constructive feedback to advocates- Partners with leaders to aid in coaching opportunities to help increase advocate performance while still maintaining quality- Aligns company initiatives to help train and develop advocates acting as a consultant to team leads- Creates training materials to streamline training and increase productivity for other Quality Assurance Specialists using Google Office- Runs daily performance audits and reports findings to leadership

- Reviews loan applications for possible risk to the company- Completes verifications steps including income calculation to assess if a customer will be successful with their loan- Joined & helped launch the new Co-Buying program for Carvana Financing customers to allow more opportunities for customers to purchase vehicles- Received multiple awards for production and quality performance- Offers top level customer service and experience to assist customers in purchasing the vehicle of their dreams- Exceeds daily individual metrics from orders per hour, approvals per day, and outbound calls made

Restaurant Reservations Supervisoro Oversaw a team of ten, ensuring superior service standards are upheldo Created new, and revised old, SOP’s to bring two departments together, maximizing efficiencies and organizationo Coordinated interview scheduling and interviewed potential candidates for the departmento Support to the In Room Dining management and assist in any administrative and clerical duties including e-mailing, scheduling, and data entryPrior to the above position, I worked in multiple food & beverage outlets where I was a server and bartender. I collaborated and lead large team, planning and executing large private events for local businesses. I also used my expert knowledge of food and beverage menu to help guide guests and maximize their experience.In my time as a food and beverage professional I have been awarded multiple Service Promise awards, an internal recognition program, as well as earned a 93% on our Leadership Quality Assurance audit.

As an intern, I rotated throughout many departments at Hotel Valley Ho. My focus was in the marketing department where I worked alongside the Director and helped promote the hotel and its events through social media platforms including Facebook, Instagram, and Twitter. I have experience using IrisPR system, Sprout Social, Tweetdeck, Latergram, and more from my time in the marketing department.During my time, I also was able to work at the Front Desk learning the Opera System, and the Catering and Conference Services department where I was able to sit in on a wedding tasting, help set up a wedding, and learn about the day-to-day duties of a Catering and Conference Service Manager. I also had the chance to sit with the Sales team where I learned many sales techniques and the Accounting department where I worked alongside the Income Auditor where I reconciled any errors in the system from guest complaints, guest relations, and guest recovery.