Inside Sales Associate
CurrentIn an Inside Sales role at DRF, partnered with top retailers, I manage inbound and outbound communications targeting leads for water heater sales, professional installations, and plumbing services. While overseeing crucial operations to guarantee the prompt delivery of services while maximizing revenue, I deliver expert consultation while consistently closing customers. o Consistently met monthly sales benchmarks of 100K revenue per month and exceeded by 30%.o Maintained 28% percent lead-to-sale conversion rate. o Handled regular updates across various CRM platforms (SalesLogix, IconX, and IME), dispatch, permit, and customer service departments of operation.o Recognized and awarded the company title of “Rookie of the Year” in 2022.o Given recognition for outstanding performance in the development of training material for the new tankless water heater sales program. o First company employee to make a crucial sale for a new partnership with General Electric which we secured in 2024.