• Offer guidance to lead and develop a group of 35-45 drivers on the best methods to maximize their earnings, while delivering a high level of customer service• Ensure that all drivers understand and procure the licenses and permits they need to legally carry loads to customer destinations• Collaborate with human resources and marketing to add quality employee drivers and contracted drivers to the fleet• Work closely with the maintenance team to find ways to reduce downtime due to repairs or lack of routine maintenance• Ensure that all load paperwork associated with each run is accurate and submitted to the appropriate designations• Provide support to team members in the event of absences and leaves

• Provided professional and friendly interactions with customers and Chase team members• Handled financial transactions accurately and efficiently with top notch customer service• Ensured quality resolutions to financial and general complaints• Built relationships with customers by providing information on products and services to meet client’s needs• Introduced clients to proper team member to deepen relationships• Processed routine account transactions ranging from small to large amounts• Collected and process loan payments• Responsible for keeping inventory and accurately balancing vault daily• Bought, sold, and exchanged foreign currency and traveler’s checks • Prepared and verify money orders and cashier’s checks• Performed general maintenance and ordering products for clients

• Gathered detailed, personal, and income based information related to applications for public assistance programs under the Family and Social Services Administration (FSSA)• Provided complete and accurate information to State Eligibility Consultants from the main call center• Initiated and responded to clients in the data collection process• Explained forms and program guidelines to all clients applying and receiving assistance• Entered and navigated through multiple database applications on dual screens within a service center• Accurately and efficiently completing tasks with high quality and timeliness

• Demonstrated consultative behaviors to understand customer’s individualized needs• Ensured all customer problems are resolved with the satisfaction of the customer• Answered all incoming calls and electronic inquiries with exceptional knowledge • Managed all production activities with attention to detail and maintaining customer confidentiality • Responsible for daily financial deposits and paperwork• Maintained stock of supplies and place weekly orders• Provided friendly, polite, and expert customer service to patrons • Received customer orders for various printing and copying needs • Provided shipping of personal and business packages locally and nationally• Delegated to troubleshoot routine equipment problems • Collated, sorted, and organized customer orders • Operated photocopy, binding, and other auxiliary equipment

• Maintained excellent customer service skills and a proven record as a top sales performer• Managed cashiering activities in areas of purchasing, returns, exchanges, and enforced store policies• Scheduled employees’ break times to the flow of business needs • Managed front-end operations to ensure friendly and efficient transactions at checkout• Acted as stand in manager on duty in case of manager absence• Answered incoming phone calls to discuss customer inquiries