Gabriel Ronquillo, Mba Email & Phone Number

California, United States

Birmingham, Mi, Us

- Consultative recommendations resulted in 5% lift in website visits, 3% YoY increase in website engagement rate, 5.1% improvement in action rate, and reduced bounce rate by 2.45%. In addition, SFO Zone saw a 6.2% lift in unique leads.- Direct, plan and prioritize all website enhancements, content/asset updates and maintenance activities in support of vehicle launches, sales promotions and brand initiatives.- Collaborate with cross-functional teams and departments to create and deliver client-facing best practice guides, ensuring alignment with business goals and client needs.- Ensuring business requirements are effectively communicated to agency partners.- Build and maintain relationships with a group of over 30 Subaru retailers throughout California and Nevada.- Conduct in-person meetings to review data, findings, and provide consultative recommendations to both retail and Subaru of America personnel.- Optimize dealership websites by consulting on best practices for SEO, website UX, and paid search.- Utilize analytics to advise clients on opportunities within the dealer digital program.

San Mateo, California, Us

- Own partner relationship end-to-end from initial inquiry, to negotiations, and onboarding.- Manage the onboarding of Production, Agency, and E-learning partners.- Managing the approval process for new applicants.- Maintaining accurate reporting for invoicing.- Seeking and outbound prospecting for new Agency partners to become involved in the program.- Work closely with support and sales teams to identify and engage potential partners.- Develop and support new and current partnership engagements including identifyingand building relationships with prospective collaborative partners.

San Francisco, California, Us

- Responsible for optimizing landing pages and websites, resulting in 28% lift in organic search engine traffic.- Developed and managed the end-to-end implementation of a new work flow for digital merchandising team.- Manage digital marketing team responsible for merchandising, retail, and marketing efforts across channels.- Continuously identify partner enablement opportunities and present data to vendors to optimize ad spend.- Lead and manage the closed loop process of email campaigns across San Francisco Toyota’s departments, including the review of creative, execution, and performance measurements of campaigns.- Oversee an annual marketing budget of $500,000.- Led San Francisco Toyota’s site migration and served as a subject matter expert for Toyota’s SmartPath program, a customer-focused digital retail tool.

San Francisco, California, Us

- Developed new strategic partner target list and implemented onboarding/data migration processes.- Responsible for leading and coordinating digital marketing initiatives. This includes content management andoptimization, SEO, SEM, maintaining BMW and MINI's social media accounts, and improving digitalmerchandising.- Through a sales data driven approach - launched and spearheaded San Francisco BMW’s new Chineselanguage site to capture a previously untapped market segment leading to a significant sales lift.- Managed dealers’ online reputation and relationship with clients by responding to reviews and inquiries.- Collaborated with partners and coordinated any changes made to respective business sites.

San Francisco, California, Us

- Developed a communication cadence and plan to mitigate churn, and improve customer loyalty across the BMW and MINI brands.- Converted web visitors and phone inquiries into customers by matching their needs and interests to the appropriate products.- Managing established relationships with lease clients via email and phone communications.- Created sales and email campaign templates for use by the lease portfolio and sales teams for clientcommunications.

• Photograph local automotive events.• Write event coverage for company site.• Act as a consultant for the direction of the company.• Provide insight into the automotive culture.

San Francisco, California, Us

• Gather technical features from vehicles.• Write creative and compelling car ads to be displayed on company site.• Provide creative input for the company’s social media pages, including Instagram and Facebook.• Photograph cars for social media platforms.• Work with software engineers to project manage workflow.• Train employees from different regions to use our tools and processes.

San Francisco, California, Us

• Communicated with existing clients to maintain relationships and improve customer retention. • Created email templates for use by sales team for sales campaigns and client retention.• Analyzed buyer trends and presented data to management.• Coordinated with Client Advisers and Lease Portfolio Managers for personal appointments.• Followed up client inquiries and answer any questions regarding BMW/MINI products, lease terms, and end-of-lease process.• Created sales opportunities for dealership via interactions with clients through phone, email, or postal mail contacts.• Helped answer any technical questions regarding BMW/MINI products.• Maintained relationships with customers throughout the ownership period by using CRM and service communication systems.

Oakland, California, Us

• Engage local/branch account contacts to ensure understanding of and commitment to Kaiser Permanente (KP).• Support and conduct purchaser stand-up meetings and presentations for any of the products offered by KP.• Perform in-home and personal sales appointments to perspective KP members.• Facilitate enrollment activities by representing KP, tracking open enrollment activities, and produce reports for sales representatives and account management.• Responsible for demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to team members and to prospective clients.• Communicate purchaser issues regarding accounts and book of business accurately and within specified time frame. Responds to requests for information and reports from sales representatives and prospects outside of KP within guidelines, policies and procedures.• Accountable for consistently demonstrating service behaviors, principle, and KP’s mission as well as specific departmental/organizational initiatives• Responsible for closing perspective clients at the conclusion of seminars.

Belmont, Ca, Us

• Served as the front-line representative for Notre Dame de Namur University residential community after hours and weekends.• Checked-out supplies and rentals to residents.• Assisted with resident lock-outs.• Checked-in guests.• Provided back-up support for the after hours on-duty Resident Assistants.

Santa Clara, California, Us

•Assisted in general functions of InnVision Shelter Network’s program of transitioning homeless individuals and families to permanent housing.•Participated in client intake for program qualification. •Supported intake coordinator and assistant program director in client file organization, correspondence processing, and client file analysis.•Enhanced existing intake forms (Referral, C-310 Referral), agency documents and manuals for staff and county ease of use.•Analyzed surveys and created reports based on Customer Relationship Management (CRM) database (SalesForce.com).•Presented analysis of data findings to assistant program director.

Redwood City, Ca, Us

Master Of Business Administration - Mba, Strategy And Innovation

Ba, Sociology, Religious Studies