Gabriel Silva Email & Phone Number

Professional with extensive experience in IT, with emphasis on the area of User Support where I have over 7 years of experience in several medium and large companies, Quality Certifications Processes, Courses varied service and procedures, extensive knowledge in computer maintenance since computer and networks, network infrastructure, Active directory, Office Package including Office 365, experience in database, DNS domains, FTP services, servers, Linux, Windows, Windows Server 2012, 2016.

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  2Nd Level Support Analyst

  Greenmile Powered By Descartes

  Feb 2021 - Present - Fortaleza, Ceará, Brasil

  I perform activities such as- Analyze, classify and describe scenarios reported in customers (bug, enhancements and service requests) - Document and train teams involved in the analysis of calls - Auditing actions performed at the customer's premises - Respond to service requests to meet customer needs - Manage deploy schedule in production - Manage version validations applied in customer homologation.

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  Estácio

  Tecnologia Da Informação