-Instrumental in saving the company money by increasing production by 30%-45%, through coaching and mentoring the outliers within the department.-Identified a Process Gap in the front-end question tree, causing claims to be misidentified and implemented a fix, which led to reduced Regulatory risk.-Served as an interim manager and orchestrated a staff of one to two teams, which totaled from 15-30 reps, as well as helped managed the frontline chat, which included answering all questions… Show more -Instrumental in saving the company money by increasing production by 30%-45%, through coaching and mentoring the outliers within the department.-Identified a Process Gap in the front-end question tree, causing claims to be misidentified and implemented a fix, which led to reduced Regulatory risk.-Served as an interim manager and orchestrated a staff of one to two teams, which totaled from 15-30 reps, as well as helped managed the frontline chat, which included answering all questions (over 100 people are on the chat).-Investigated documentation provided by merchants and customers to validate if the customer’s claim were true fraud or not.-Introduced a department-wide guide on the notation of claims which are being used to date.-Trained new hire classes with extreme efficiency to ensure they meet production numbers, once they are in production. Show less

-Elevated sales by 30% by calling dealerships and negotiating terms of the contract.-Analyzed credit risk of potential customers by reviewing their credit bureau report and all other verifying sources i.e. paycheck stub(s) driver’s license, lease agreements.-Significantly saved the company an estimated 1.5 million dollars in “bad loans”.-Designed an excel document that plugs in numbers provided by the customer for income verification to show if the number is correctly matched. The… Show more -Elevated sales by 30% by calling dealerships and negotiating terms of the contract.-Analyzed credit risk of potential customers by reviewing their credit bureau report and all other verifying sources i.e. paycheck stub(s) driver’s license, lease agreements.-Significantly saved the company an estimated 1.5 million dollars in “bad loans”.-Designed an excel document that plugs in numbers provided by the customer for income verification to show if the number is correctly matched. The results proved very beneficial to uncover false documentation from either dealerships and or customers, resulting in saving the company millions of dollars. -Assisted in the training of new auto analyst to properly administer policy and procedures.-Conducted security interviews with potential customers to ensure minimal financial risk to Capital One.-Top performer for 8 consecutive months resulting in promotion from an Auto Funding Analyst to Senior Auto Risk Analyst. Show less

- Expanded 2 underperforming stores in the district that had a customer base of 350 to more than 600 accounts within a year’s time.- Facilitated a solution selling skill in the sales training / sale process on winning back at least 5 accounts weekly per store from the competitors, thus generating over 6.2 million dollars in revenue growth by that implementation alone.- Formulated all sales policies, practices, and procedures through proven techniques.- Oversaw the sales team to… Show more - Expanded 2 underperforming stores in the district that had a customer base of 350 to more than 600 accounts within a year’s time.- Facilitated a solution selling skill in the sales training / sale process on winning back at least 5 accounts weekly per store from the competitors, thus generating over 6.2 million dollars in revenue growth by that implementation alone.- Formulated all sales policies, practices, and procedures through proven techniques.- Oversaw the sales team to become number 1 in the company in sales and revenue growth in the district.- Instituted a sales process on how to sale from start to finish and how to overcome the most common obstacle, thereby improving the company revenue by more than 43%.- Won a very competitive company-wide competition for being the top performer in sales and revenue growth. Show less

• Managed and trained the collections department for the district which included 6 stores and up to 20 employees. • Monitored customer’s payment history, habits and made recommendations to support the customers to ownership. • Turned the three most underperforming stores in the district to the top stores in the region within two months.• Provided mentorship to several rep’s to help them become the most successful managers in the district.

• Supervised subordinate staff.• Managed the processes of sales and security.• Audited internal financial processes on a quarterly basis. • Actively recruited and oversaw training for all new branch employees. • Assisted senior-level credit officers with complex loan applications. • The number one producing branch in terms of loans produced for 8 months straight.