Manage operations and specialists in order to deliver operational goals and ensure the best customer service. I have a proven track record of defining operational metrics, tracking key metrics, and driving continuous improvements. Ability to analyze defects and develop programs to fix root causes. Strong communication skills with both internal and external stakeholders. Conduct regular coaching and feedback to direct reports and managers. Contribute to recruiting and hiring needs and retain talent acquisition:• Manage specialists and managers supporting operations goals and in turn support internal business teams to ensure the best customer experience;• Work with various Amazon teams to support the search for automation opportunities and leverage existing technologies;• Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;• Track key metrics continuously and identify risks; call out gaps and manage resources proactively;• Plan and manage capacity to achieve business objectives. Identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc;• Analyze defects and support the development of programs that fix root causes, escalating when required to drive closure;• Own structured communication with all internal (Vendor Managers, Sr. Vendor Managers) and external stakeholders;• Build and scale process-related solutions that have metric impact through multiple projects and automation; driving the adoption of solutions across teams;• Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability;• Build solutions to meet hiring needs; retain and develops talent.

Coordinated a team of 8 people in order to achieve sales goals, monitor sales performance and identify opportunities for improvement. Monitor inventory level to ensure adequate stock products, place orders for new products and coordinate with supplier to ensure that shipments are received on time. Ensure that customers are satisfied with their sopping experience and resolved customers complaints. Create a positive and productive work environment and provide regular feedback to employees to develop their skills. Monitor the store budget to ensure that it is being used effectively.