Gabriel Raymond-Plourde Email & Phone Number

Lavaltrie, Quebec, Canada

• Designing programs and testing new features, fixing bugs, and reviewing changes in applications. Strictly following the development process defined by the team, department, and company, ensures the quality and consistency of deliverables.• Explaining changes in applications to testers and support agents, answering customer questions on the forum, and promptly assisting colleagues and customers as needed. Performing clear and effective communication to facilitate understanding and use of the applications.• Proposing new ideas to optimize processes, applications, and strengthen team cohesion. This proactive approach to innovation contributes to the evolution and continuous improvement of the work environment and the products developed.• Processing, storing, and communicating company information respecting their classification, in accordance with guidelines and policies on security and confidentiality. Respecting internal processes to prevent, mitigate, and report any security incident, guaranteeing the protection of the company's and its customers' data.

Repentigny, Québec, Canada

• Holding in-depth knowledge of wireless telecommunications technologies, including mobile phones, rate plans, accessories, and connectivity solutions, enables effective advising of customers according to their specific needs.• Using sales techniques to promote wireless telecommunications products and services, while providing personalized service helps customers make informed choices based on their consumption habits and preferences.• Providing ongoing post-purchase support, including technical assistance, claims management, and service activation, plays a key role in problem-solving to ensure customer satisfaction and loyalty, as well as to maintain a long-term trust relationship.• Representing telecommunications brands during customer interactions, conveying the values and benefits of the products. Participating in weekly team meetings to develop innovative strategies, follow up on sales goals, and analyze results contributes to the continuous improvement of sales performance and the optimization of the customer experience.

Repentigny, Québec, Canada

• Being the first point of contact for customers with questions, concerns, or needing assistance. Active listening, assessing customer needs, and providing precise solutions or information to improve the customer experience characterize this role.• Having in-depth knowledge of the products or services offered by the company, used to effectively and satisfactorily resolve customer issues, contributing to customer loyalty.• Collecting customer feedback on products, services, or the support experience itself, helping to identify areas for improvement, develop better practices, and adjust offerings to better meet customer expectations.