Gabriela Shaffi Email & Phone Number

Philippines

With extensive experience supporting clients subscribed to Google Marketing Platform, I specialize in Analytics, Tag Manager, Looker Studio, and Google Ads. My proven expertise includes providing technical assistance and troubleshooting to ensure seamless user experiences. I collaborate closely with international teams to resolve complex issues, leveraging a proactive approach to enhance client satisfaction. As a dedicated team player, I foster a positive environment and contribute innovative ideas for process improvement. I actively engage with specialists and product team members to drive new feature development and continually enhance our offerings.

Makati, National Capital Region, Philippines

I progressed to become an Intermediate EDI Specialist, where I specialized extensively in EDI to ensure smooth client transactions. Taking ownership of high-severity tickets, I diagnosed and resolved diverse issues, maintaining a focus on delivering top-notch service. I collaborated closely with other engineering teams on technical escalations, bug fixes, and enhancements to optimize our systems. There are times that I provided expert guidance on data protection techniques and implemented effective communication and escalation processes to streamline issue resolution.

Makati, National Capital Region, Philippines

I began my career as an Associate EDI Specialist, focusing on troubleshooting Electronic Data Interchange (EDI) issues. Initially assisting clients primarily through phone calls, I later transitioned to connecting with them through emails and proactive notifications. My responsibilities included ensuring adherence to industry standards such as ANSI, EDIFACT, and TRADACOMS to facilitate seamless client transactions. I conducted thorough assessments of EDI document formats to pinpoint and resolve issues effectively, contributing to the smooth operation of EDI processes.

Malaysia

I embarked on an international journey where I conceptualized and created a variety of graphics, including illustrations, logos, layouts, and photographs for diverse events such as weddings, birthdays, and more. During this time, I assisted in designing layouts for backdrops, location floor plans, event setups, and decorations, ensuring each event was visually compelling and well-coordinated. Maintaining strong relationships with international colleagues, I actively participated in brainstorming sessions, exchanging ideas to enhance event aesthetics. Additionally, my travels to different countries allowed me to immerse myself in various cultures, applying this knowledge to my designs and effectively catering to clients' cultural preferences.

Manila, National Capital Region, Philippines

During my internship, I gained valuable experience providing technical assistance to staff, resolving basic computer-related issues and supporting senior employees in creating Excel reports and presentations. I also managed document printing and copying tasks for the team while handling various basic-level responsibilities. Throughout this role, I maintained professionalism in communication skills and successfully adapted to diverse work environments, gaining practical skills in IT support and office administration.