Senior level consultant with over 30 years of IT industry experience providing strategic and tactical consulting and training for a wide range of IT industry leaders and key stakeholders. Focused on helping organizations continually improve their people, processes and tools.Led multiple organizational transitions from current state to a defined future state around people, process, and technology by applying integrated Service Management using multiple best practices including: ITIL, Lean, Agile, DevSecOps, COBIT 5, and Organizational, Change Management. • Developed future state by conducting a vision and strategy workshops with key stakeholders• Identified current state by conducting process and tools assessments leading to a report describing findings and recommendations for improvement• Developed a 2–3-year people, process, and tools roadmap to guide the transition from current state to future state• Implemented the roadmap using a Lean Agile approach• Applied organizational change management best practices, from the beginning, to support the successful transformation. • Used Lean tools and agile approach to continually improve. • Applied data analytics to continually improve strategic, tactical, and operational decision making.Helped organizations develop their operating model, governance and Service Management Office. Working with key stakeholders, facilitating development of two-three year ITSM Roadmaps.Using the continual improvement model, I have performed process maturity assessments to address where we are, where do we want to be, how do we get there, and did we get there. Also used organizational change management to keep the momentum going. Have successfully run Apollo 13 simulations in order to gain buy-in and show the need for processes.Facilitated defining organizations IT Services and attributes to support development of their service catalog., as well as running object and data modeling to support defining of configuration items, attributes and relationship.Providing various service management training sessions and industry presentations at conferences
Listed skills include It Strategy, Gathering Voice Of Customer Feedback, Consulting, Business Process Design, and 30 others.