Hi there! 👋I'm Gabriela, but you can call me Gabi. Born in Salvador, Brazil, I spent my early years in São Paulo before moving to Bournemouth, England, where I’ve grown up and built my career.With over 6 years of experience as a dedicated customer service specialist, I excel in online software troubleshooting, tech support, and customer care. My career is driven by a passion for learning, problem-solving, and maintaining high standards.Currently, I work as a Service Support Analyst at the Royal National Lifeboat Institution (RNLI), where I manage the full cycle of equipment and service orders. My role involves ensuring top-notch service delivery across laptop/desktop hardware, and software. I handle service requests and incidents through a ticket management system, and use Microsoft tools for reporting, database maintenance, and updating communication channels.Before joining RNLI, I was a Customer Support Technical Advisor at 4Com. There, I provided telephone support, managed databases, resolved technical issues, and performed general administrative duties, always with a focus on enhancing customer satisfaction.I also have valuable experience with Google as both a Social Media Trainer and Specialist. As a Social Media Trainer, I worked with agents across various languages, providing training on processes and tools, scheduling shadowing sessions, and editing training materials. In my role as a Social Media Specialist, I supported Brazilian and Portuguese-speaking customers on platforms like Twitter, Facebook, forum posts, and Play Store reviews, optimising content and troubleshooting issues related to Google products.Throughout my career, I’ve honed my problem-solving abilities, strategic thinking, and organisational skills. My knack for managing multiple tasks, meeting deadlines, and effective communication has been pivotal to my success. I am always eager to take on new challenges and contribute to achieving future goals.Looking forward to connecting!