Ahmed Ali Email and Phone Number

Developing the bank’s digital transformation strategyPlan, organize, and implement IT projects to meet the digital strategy objectivesProviding technical leadership of Infrastructure and Service Desk team membersSet information security procedures and process to safeguard company and client’s dataManage the technology infrastructure of the bank to ensure smooth operations and business continuity.Align information systems strategy with the overall organizational strategy / policy to guarantee integrity and attain business goals. Introducing new eBusiness models that automates business processes both internal and customer focused services to increase performance and service availability.Working closely with Sr. Management in strategic planning and tactical execution regarding IT roadmap initiatives, financial planning, and compliance mandates.Mentoring and coaching for all staff and foster a culture of accountability, innovation and team building, ensure they are coached and motivated to their full potential, provide career growth/professional development counsel and opportunities.

Manage the mobile money product life cycle, starting with strategic planning.Responsible for the performance, availability, security and compliance of the systems.Provide technical leadership of infrastructure, application and service desk teams.Ensure 24x7 service availability and accessibility to more than 500,000 customers and users.Perform continuous operation and maintenance for proper event and incident management.Lead the entire change management process from writing change requests to ensuring delivery and function.Work closely with Engineering to make sure new features are dependable, easily deployable, and support the requirements of the service in terms of scale and security.Cooperate with key departments and sister companies – the Telecom, Bank and Remittance for new product design and service improvement.Manage good relationship with vendors and service providers for the mobile money project.Develop and mature strategic partner relationships and seek efficiency and value.Maintain product vision through regular updates, upgrades and revisions.

Experienced with 24x7 Data Center Operations.Worked with the electric department on all power related issuesInstalled, commissioned and supported advanced network technologies and infrastructure, including Servers, Storages, Routers, Switches, Hubs, Firewalls, Load Balancers, VPN, Wireless, IDS, and other network tools and applications to best practices.Installed, configured and supported organizational LAN, WAN and Intranet for 120+ branches, and supervised the service desk team to maintain service.Implemented standards and procedures associated with the configuration and support of network technologies, to include best practices for high availability network access, security and reporting.Performed periodic data backups and recovery operations.Implemented 24x7 alarm and monitoring system that notifies by SMS in case of an issue.

Identified, investigated, and analyzed business processes, procedures and work practices.Identified and evaluated inefficiencies and recommended optimal business practices, and system functionality and behavior.Performed business case writing, requirements elicitation, system analysis and organization.Reviewed customer solution requirements and make sure they matched business requirements.Controlled solution by specifications; coordinated production with project team.Deployed functional solutions, such as creating, adopting and implementing system test plans, which ensured acceptable quality and integrity.Defined application problems and communicate to project account manager.Ensured operation by training customer service and operation teams; provided full support.Created user training documentation and conducted formal training classes to commercial and customer service teams.Served as a central reference and information source, provided guidance and assistance in the mobile money project decision making process.

Prepare specifications by developing logical sequence; flowchartsAnalyse and design databases using ER Diagrams and modelling tools; ToadWrite SQL scripts to create tables, views and stored procedures; SQL ServerEncode specifications in to C# programs with the .NET frameworkCode shell scripts to automate the process of CDRs for billing systemDeveloped reports and queries to extract data from relational database applicationsDeveloped a DB structure that fit into the overall architecture of the system under developmentEnsured database backup strategy including database rollback operates accurately and reliablyManaged user access and security issues such as roles and privilegesHandled day to day monitoring of transaction activity and utilizationImplemented upgrades, applied patches and troubleshooting issues