Guilherme Carvalho Email & Phone Number

Lisbon, Portugal

Lisboa E Região

🚀 Role Overview:In my role at iMovo Business Consulting, I am at the forefront of spearheading strategic SaaS sales campaigns. My primary focus is on driving growth through the promotion of Zendesk solutions.💼 Key Achievements:-Successfully drove a 50% increase in new business partnerships, significantly enhancing our presence in the commercial sector across Portugal.-Maintained an impressive 25-30% conversion rate for new business engagements, showcasing my ability to effectively close deals and generate tangible results.🎯 Strategic Initiatives:-I take charge of the entire sales cycle, from generating initial interest to negotiating and closing deals. This comprehensive involvement ensures a seamless and effective sales process.-Regularly target accounts for both immediate wins and long-term opportunities, consistently surpassing our set business targets and objectives.🔍 Client-Centric Approach:-Excel in identifying client requirements and challenges, expertly aligning them with Zendesk or Salesforce solutions to optimize service delivery.-Provide tailored support across various segments, including SMB, Commercial, Mid-Market, and Enterprise, ensuring all client needs are met effectively.📊 Data Management and Strategy:-I manage and enrich CRM data for both customers and prospects, prioritizing the highest level of accuracy and information quality.-Implement innovative strategies to enhance product appeal, leveraging market insights and awareness of current industry trends.🤝 Relationship Building:-Conduct dynamic product presentations and utilize various promotional methods to cultivate lasting business relationships.-Build and nurture key relationships with clients and partners, contributing significantly to our business growth and market expansion.🔬 Market Analysis:-Continuously monitor and analyze market trends and competitor activities, applying this knowledge to refine our sales strategies for maximum impact.

Lisboa, Portugal

🚀 Role Overview:In my role as an Account Executive at Takeaway.com, I was entrusted with managing a portfolio of partner restaurants in the Portuguese region. My focus was on optimizing their performance and enhancing their online presence.💼 Key Achievements:-Achieved a notable 10-20% improvement in delivery parameters and online menu optimization for partner restaurants, demonstrating my ability to drive significant operational enhancements.-Successfully executed various call types, from initial 'welcome calls' to managing rejected orders, ensuring effective communication and problem-solving.📈 Strategic Initiatives:-I led the implementation of strategies to increase partner visibility, including the activation of sponsorship services and promotional campaigns, thereby boosting their market presence.-Regularly assessed and interpreted performance data to identify trends and opportunities, formulating strategies that enhanced the overall performance of our partner restaurants.🤝 Partnership Building:-Focused on fostering stronger engagement and partnerships through effective communication and support, addressing challenges, and providing strategic solutions.-Designed and executed tailored promotional strategies, significantly driving increased customer engagement and satisfaction.📊 Data and Portfolio Management:-Utilized the Salesforce management system and dashboards for efficient portfolio management, maintaining data accuracy and ensuring timely insights into partner performance.-Worked collaboratively with customer service and logistics teams to ensure a cohesive and comprehensive approach to partner management and service excellence.

Dublin, Condado De Dublin, Irlanda

🚀 Role Overview:In my role at MarketStar/Zendesk, I specialized in inbound sales activities, targeting small and medium-sized business prospects. My focus was on providing tailored Zendesk product solutions that met each client's unique needs.💼 Key Achievements:-Consistently achieved 85% of monthly key performance indicators, demonstrating a high level of proficiency and commitment to my sales targets.-Played an integral role in the team, contributing to the development of the sales program through active participation in brainstorming sessions and office events.🔍 Client Engagement and Solution Provision:-Demonstrated deep expertise in Zendesk products, effectively identifying and matching the right solutions to each customer's specific requirements.-Managed the entire sales cycle independently, from initial contact to closing, while also coordinating with sales teams across different regions (EMEA, AMER, and LATAM).🎯 Product Demonstration and Sales Strategy:-Created and executed dynamic demonstrations of the Zendesk platform, effectively showcasing its capabilities and benefits to potential clients.-Maintained a keen focus on staying updated with industry trends and developments in Zendesk products, ensuring a comprehensive understanding of the evolving market landscape.🌐 Client Relationship and Support:-Built and maintained strong relationships with clients, providing exceptional support and follow-up to ensure satisfaction and encourage repeat business.-Emphasized providing high-quality, customized service, which played a key role in maintaining client loyalty and satisfaction.

🚀 Role Overview:In my role as an Account Executive at Vodafone Business, I was responsible for managing multiple accounts in Portugal. My focus was on nurturing client relationships and developing strategies to meet their unique business needs.💼 Key Achievements:-Successfully managed and enhanced client relationships, focusing on crafting collaborative strategies tailored to each account's unique requirements.-Demonstrated exceptional negotiation skills in new contracts and renewal agreements, with a particular emphasis on scaling up existing accounts.📈 Strategic Sales and Relationship Management:-Achieved a new business conversion rate surpassing 80%, reflecting my effectiveness in implementing sales strategies and client acquisition initiatives.-Played a pivotal role in driving revenue growth by identifying and capitalizing on upsell and cross-sell opportunities within existing accounts.🌐 High-Level Client Interaction:-Actively engaged with C-level executives, aligning Vodafone's offerings with their strategic business needs and driving innovation and change.-Ensured high standards of client satisfaction and service quality through effective management of service level agreements and service delivery.🔍 Market Analysis and Business Planning:-Devised strategic plans aimed at boosting sales, with a targeted objective of achieving a conversion rate of over 85%.-Consistently maintained high levels of client satisfaction through attentive account management, proactive problem-solving, and delivering tailored solutions.

Lisboa E Região, Portugal

🚀 Role Overview:As a Commercial Manager at ALTICE (MEO), I played a pivotal role in driving sales initiatives within the telecommunications sector. My responsibilities centered around managing customer portfolios, executing outbound sales strategies, and enhancing client relationships.💼 Key Achievements:-Successfully managed and administered a high volume of cold calls daily (50 to 80 calls), focusing on efficient and targeted outreach.-Achieved an impressive sales success rate of approximately 75%, showcasing my ability to drive revenue growth and expand the customer base in a competitive market.📈 Strategic Sales and Portfolio Management:-Oversaw the management of customer portfolios, ensuring high levels of client satisfaction and retention through strategic account management.-Skillfully drafted business-to-consumer contracts, ensuring compliance, accuracy, and clarity in all contractual agreements.🤝 Relationship Building and Client Engagement:-Built and maintained strong relationships with clients, providing exceptional service and support, and identifying opportunities for upselling and cross-selling.-Implemented innovative sales strategies, effectively driving revenue growth and expanding the customer base.

Licenciatura Gestão Comercial E Vendas

Hospitalidade E Gestão Turistica