Tested electronic medical record software, specifically modules designed for emergency department clinical workflows, admin workflows, and backend configuration & data migration.• Developed and executed test plans to thoroughly evaluate functionality and usability of medical record software, documenting and analyzing any issues in order to suggest resolutions and ensure delivery of a quality end-user experience• Provided subject matter expertise and acted as point person for screen aesthetic-related inquiries for a team of 30 software testers• Oversaw multiple development projects simultaneously, managed competing deadlines and priorities to ensure a successful outcome• Proposed and recommended solutions to challenges presented throughout the development process• Communicated issues and strategies with software developers and ensured engagement of key stakeholders throughout project lifecycle• Coordinated and facilitated in-person and remote usability studies with physicians, nurses, and system analysts to gather feedback on new designs and development in order to improve user experience• Reviewed development designs and provided feedback and recommendations for improvement• Learned and maintained thorough and up-to-date knowledge of Epic software and internal systems, as well as changing needs and regulations related to the US healthcare industry

Served as a sales associate at the MU Spirit Store, selling and stocking school branded merchandise.• Provided excellent customer service• Communicated via telephone with customers and took online orders• Stocked and accounted for new inventory

Taught extracurricular Spanish classes twice weekly for children aged 5-11.• Wrote lesson plans for classes, which included songs, games, and other interactive activities• Fostered engagement among students• Measured students' progress and ensured participation in class