At Zendesk, I lead a rockstar team of Mid-Market and Commercial Solutions Consultants. My sales engineering background, combined with a deep expertise in the Zendesk platform, enables me to drive innovation and results. I'm a problem solver with a passion for simplifying complex technical requirements and creating strong, transparent relationships. If you're looking to elevate your customer engagement strategy, let's chat!Outside of work? I’m a mom, wife, dog lover, Gemini, foodie, world traveler, amateur golfer, runner, podcast listener, bookworm, and aspiring Jeopardy contestant 👋🏼
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Enterprise Solutions ConsultantKustomerMadison, Wi, Us -
Manager, Solutions ConsultingZendesk Feb 2024 - PresentMadison, Wisconsin, United States -
Senior Solutions ConsultantZendesk Sep 2021 - Feb 2024Madison, Wisconsin, United States -
Solutions ConsultantZendesk Jan 2020 - Sep 2021Madison, Wisconsin, United States -
Associate Solutions ConsultantZendesk Feb 2019 - Jan 2020Madison, Wisconsin, United States -
Technical Support EngineerZendesk Feb 2018 - Feb 2019Madison, Wisconsin, United States -
Software Quality AssuranceEpic Jul 2015 - Feb 2018Verona, Wisconsin, United StatesTested electronic medical record software, specifically modules designed for emergency department clinical workflows, admin workflows, and backend configuration & data migration.• Developed and executed test plans to thoroughly evaluate functionality and usability of medical record software, documenting and analyzing any issues in order to suggest resolutions and ensure delivery of a quality end-user experience• Provided subject matter expertise and acted as point person for screen aesthetic-related inquiries for a team of 30 software testers• Oversaw multiple development projects simultaneously, managed competing deadlines and priorities to ensure a successful outcome• Proposed and recommended solutions to challenges presented throughout the development process• Communicated issues and strategies with software developers and ensured engagement of key stakeholders throughout project lifecycle• Coordinated and facilitated in-person and remote usability studies with physicians, nurses, and system analysts to gather feedback on new designs and development in order to improve user experience• Reviewed development designs and provided feedback and recommendations for improvement• Learned and maintained thorough and up-to-date knowledge of Epic software and internal systems, as well as changing needs and regulations related to the US healthcare industry -
Sales AssociateMarquette University Spirit Shop Sep 2014 - May 2015Milwaukee, Wisconsin, United StatesServed as a sales associate at the MU Spirit Store, selling and stocking school branded merchandise.• Provided excellent customer service• Communicated via telephone with customers and took online orders• Stocked and accounted for new inventory -
Enrichment Spanish TeacherFutura Language Professionals Oct 2014 - Apr 2015Milwaukee, Wisconsin, United StatesTaught extracurricular Spanish classes twice weekly for children aged 5-11.• Wrote lesson plans for classes, which included songs, games, and other interactive activities• Fostered engagement among students• Measured students' progress and ensured participation in class
Hilary Wright Education Details
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International Affairs & Spanish -
Fundación Ortega Y Gasset Argentina
Frequently Asked Questions about Hilary Wright
What company does Hilary Wright work for?
Hilary Wright works for Kustomer
What is Hilary Wright's role at the current company?
Hilary Wright's current role is Enterprise Solutions Consultant.
What schools did Hilary Wright attend?
Hilary Wright attended Marquette University, Fundación Ortega Y Gasset Argentina, Cor Jesu Academy.
Who are Hilary Wright's colleagues?
Hilary Wright's colleagues are Zara Mc Brien, Sebastian Ciejak, Adriano Inacio De Rosa, Jongun Woo, Dofa Bhara, Ej Calumpag, Brian Burns.
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