• Dealing with card schemes such as VISA, Mastercard, Eftpos, UPI and American Express both operationally and Technically across our payment systems.• Analyse card scheme articles and assess the impacts to ANZ to comply with the requirement.• Engage and communicate with technology systems, product managers, fraud, disputes and contact centers across credit cards, debit cards and ANZ Plus.• Design and document processes and procedures as required with changes.

• Monitor and respond to fraud and scam alerts across multiple platforms and transactions to prevent monetary losses to the bank and/or customers.• Analyse alerts to identify potentially fraudulent activity and take appropriate action to investigate and resolve cases.• Utilise fraud prevention tools and techniques to identify and mitigate risks.• Work collaboratively with internal stakeholders, including Customer Protection, Fraud Analytics, and other teams, to ensure efficient and effective resolution of cases.• Provide timely and accurate reporting on fraud and scam losses and trends to inform business decisions.• Continuously review and enhance fraud detection and prevention processes to stay ahead of emerging threats and maintain industry best practices.• Keep up to date with evolving fraud trends and threats and proactively identify potential areas of risk.

• Dealing with Lenders, Brokers, and Solicitors.• Customer Complaints handling /Escalation Management so settlement can be met on time• Provide customers with all relevant information about their application and answer their enquiries accurately showing an understanding of the customer’s needs and expectations.