As an Operation officer at Westpac, I have over 15 years of experience in retail banking, supporting the Home Ownership Distribution team and Retail business in Western Australia. I hold a Post Graduate Diploma in Business Management and a Professional Diploma in Information Technology, which equip me with the knowledge and skills to handle complex and diverse tasks in the banking sector.I have developed strong competencies in coaching and stakeholder management, customer relationship management, and business process optimisation. I am adept at preparing summary reports, communicating effectively, and maintaining confidentiality in every undertaking. I am also skillful in collaborating with clients and stakeholders at every level, empowering and reinvigorating teams, and generating and implementing ideas for continuous improvement. I am a dynamic, pragmatic, and solutions-focused professional who strives to add value to the business and reach its targets.