Role listed
Spaitech
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Gagan Bhardwaj Email & Phone Number
Conversational AI & Self-Service | Cloud CX
at
SPAITECH
1 work email found
@inin.com
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✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Conversational AI & Self-Service | Cloud CX
Location
Hyderabad, Telangana, India
Company size
Who is Gagan Bhardwaj? Overview
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Quick answer
Gagan Bhardwaj is listed as Conversational AI & Self-Service | Cloud CX at SPAITECH, a company with 116 employees, based in Hyderabad, Telangana, India. AeroLeads shows a work email signal at inin.com and a matched LinkedIn profile for Gagan Bhardwaj.
Gagan Bhardwaj previously worked as Associate Director, Software Engineering at Waterfield Tech and Technical Manager at Genesys. Gagan Bhardwaj holds Mca - Master Of Computer Application from Maharshi Dayanand University.
Company email context
Email format at SPAITECH
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{first}.{last}@inin.com
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Profile bio
About Gagan Bhardwaj
Results-oriented Technical Architect with 20 years of experience specializing in Conversational AI Voice & Chat Bots/Applications and Systems. Recognized for expertise in Speech-enabled Design & Development for Enterprise and Contact Centre Self-Service Solutions. Proven leadership as a Senior Technical Manager, driving project delivery, team building, and migration initiatives. Adept at serving as a Technical Architect for end-to-end application solutions, leading development in IVR/Self-Service apps/Voice Bot/Chat Bots.Extensive background with Genesys Telecom Lab, contributing as a Technical Architect and Implementation Consultant, and further as a Principal Consultant in Professional Services. Notable achievements include overseeing the product development lifecycle for Speech/DTMF IVR Applications, Voice & Chat bots, and backend systems integration. Trusted as a Subject Matter Expert (SME) for Pre-Sales activities and providing deep-level consultancy for robust Self-Service Systems.Solid experience in Cloud Adoption & Migration, Agile Methodologies, and technical presales. Holds certifications including Google Cloud Certified, Genesys Cloud CX Professional, Certified Scrum Master, and AWS Certified Developer. Skilled in various tools and technologies, such as W3C Voice XML, .Net, Genesys Designer, Google Cloud Platform, and AWS.Education includes a Master of Computer Applications and a Bachelor's in Information Technology & Management. Demonstrates a passion for staying current with industry trends through continuous learning and certifications.Additional strengths encompass excellent communication, collaboration with cross-functional teams, and a commitment to delivering innovative and effective solutions.
Listed skills include Speech Recognition, Integration, Telecommunications, Java, and 27 others.
Current workplace
Gagan Bhardwaj's current company
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Spaitech
9 roles
Gagan Bhardwaj work experience
A career timeline built from the work history available for this profile.
Associate Director, Software Engineering
Current
Jan 2022 - Present
Technical Manager
o Implementation Consultant for Bots Development and Integration with Genesys.o Technical Architect for Designing of ChatBot and VoiceBot solutions.o Internal Team rampup and SME for the projects.o Consultant for COE Projects related to Bots.o Responsible for conducting the POCs to demonstrate Genesys Integration with Third party Bot engines
Apr 2021 - Jan 2022
Principal Consultant-Professional Services
♦ Design, Development and implementation of sophisticated Voice Dialog applications and components like ASR/TTS/CTI etc.♦ Full lifecycle development (Design, Implementation, Testing and Tuning) of IVR applications; including multi-modal and mixed initiative dialogs.♦ Development of middleware components including third party Web services and secure.
Nov 2014 - Apr 2021
Technical Specialist - Ivrs
♦ Execution of IT service mgt. which includes Problem/Incident/Change & Configuration mgt. for Chrysler Group LLC, USA. (including 1 year onsite support)♦ Requirement Analysis / VUI Design & Application Development ♦ Feasibilities study & Analysis of new and existing business’ process that can be atomized thru voice response system.♦ IVR Integration with.
Dec 2008 - Nov 2014
Sr.Engineer
♦ Execution of each phase of Software development life cycle for public IVR system implemented in Indian Railways -139.♦ POC execution for BSNL CDR Project.♦ IVR enhancement like Reporting/ Business hours treatment for Emirates POST in UAE♦ Technical Support and Documentation♦ Impact Analysis for future enhancement♦ Speech Recognition and Text to Speech.
Jan 2007 - Dec 2008
Technical Consultant
♦ Fault Management as per the NOC Standard Operating Procedures.♦ Proactive Monitoring of IVR Systems and Voice loggers.♦ Handling of day to day issues/changes upto level 2 and further escalation and co-ordination with Nortel until resolution.
Jun 2006 - Dec 2006
Software Engineer
♦ Technical support to various IT tools like CRM “The Customer Service Solution for Business-to-Business and Business-to Consumer processes” i-Track “The Complete Work Force Management System”ERM “The live floor monitoring tool”♦ Managing Dialer and Integration with RDBMS.
Aug 2005 - May 2006
Erp Programmer
♦ ERP Module development for some of client as follows:- Vatika Group, Gurgaon (Hospitality) Metlonics Industries Ltd, Chandigarh- (Manufacturing) Met trade India Ltd, New-Delhi-(Manufacturing) Amba Bi-Wheelers Pvt. Ltd, New-Delhi (Traders)♦ Writing business logic for various processes in Supply chain management and Customer Relationship Management♦.
Sep 2003 - Jul 2005
Team & coworkers
Colleagues at SPAITECH
Other employees you can reach at waterfieldtechnologies.com. View company contacts for 116 employees →
SC
Scot Cusack
Colleague at Spaitech
United States, United States
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PB
Prashant Borse
Colleague at Spaitech
Pune, Maharashtra, India, India
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SP
Sreelatha Parvathala
Colleague at Spaitech
Naperville, Illinois, United States, United States
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JR
John R.
Colleague at Spaitech
St Paul, Minnesota, United States, United States
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PG
Putta Ganesh
Colleague at Spaitech
Hyderabad, Telangana, India, India
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SB
Salil Biware
Colleague at Spaitech
Pune, Maharashtra, India, India
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SP
Sudeep Pothu
Colleague at Spaitech
Hyderabad, Telangana, India, India
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AA
Amit Akela
Colleague at Spaitech
Hyderabad, Telangana, India, India
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MD
Mark Dibble
Colleague at Spaitech
United States, United States
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SV
Sam V.
Colleague at Spaitech
Crowthorne, England, United Kingdom, United Kingdom
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Scot Cusack
Colleague at Spaitech
United States, United States
View →
PB
Prashant Borse
Colleague at Spaitech
Pune, Maharashtra, India, India
View →
SP
Sreelatha Parvathala
Colleague at Spaitech
Naperville, Illinois, United States, United States
View →
JR
John R.
Colleague at Spaitech
St Paul, Minnesota, United States, United States
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PG
Putta Ganesh
Colleague at Spaitech
Hyderabad, Telangana, India, India
View →
SB
Salil Biware
Colleague at Spaitech
Pune, Maharashtra, India, India
View →
SP
Sudeep Pothu
Colleague at Spaitech
Hyderabad, Telangana, India, India
View →
AA
Amit Akela
Colleague at Spaitech
Hyderabad, Telangana, India, India
View →
MD
Mark Dibble
Colleague at Spaitech
United States, United States
View →
SV
Sam V.
Colleague at Spaitech
Crowthorne, England, United Kingdom, United Kingdom
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4 education records
Gagan Bhardwaj education
Mca - Master Of Computer Application
Bitm-Bachelor Of Information Technology & Management
Senior Secondary - 12Th
Cbse
Postgraduate Degree
Executive Post Graduate Certification In Data Science & Artificial Intelligence, Ihub - Iit Roorkee
FAQ
Frequently asked questions about Gagan Bhardwaj
Quick answers generated from the profile data available on this page.
What company does Gagan Bhardwaj work for?
Gagan Bhardwaj works for SPAITECH.
What is Gagan Bhardwaj's role at SPAITECH?
Gagan Bhardwaj is listed as Conversational AI & Self-Service | Cloud CX at SPAITECH.
What is Gagan Bhardwaj's email address?
AeroLeads has found 1 work email signal at @inin.com for Gagan Bhardwaj at SPAITECH.
Where is Gagan Bhardwaj based?
Gagan Bhardwaj is based in Hyderabad, Telangana, India while working with SPAITECH.
What companies has Gagan Bhardwaj worked for?
Gagan Bhardwaj has worked for Spaitech, Waterfield Tech, Genesys, At&T, and Spanco Telesystems.
Who are Gagan Bhardwaj's colleagues at SPAITECH?
Gagan Bhardwaj's colleagues at SPAITECH include Scot Cusack, Prashant Borse, Sreelatha Parvathala, John R., and Putta Ganesh.
How can I contact Gagan Bhardwaj?
You can use AeroLeads to view verified contact signals for Gagan Bhardwaj at SPAITECH, including work email, phone, and LinkedIn data when available.
What schools did Gagan Bhardwaj attend?
Gagan Bhardwaj holds Mca - Master Of Computer Application from Maharshi Dayanand University.
What skills is Gagan Bhardwaj known for?
Gagan Bhardwaj is listed with skills including Speech Recognition, Integration, Telecommunications, Java, Sql, Ivr, Programming, and Application Design.
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