Gagan Bhardwaj Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Hyderabad, India

o Implementation Consultant for Bots Development and Integration with Genesys.o Technical Architect for Designing of ChatBot and VoiceBot solutions.o Internal Team rampup and SME for the projects.o Consultant for COE Projects related to Bots.o Responsible for conducting the POCs to demonstrate Genesys Integration with Third party Bot engines

Hyderabad , India

♦ Design, Development and implementation of sophisticated Voice Dialog applications and components like ASR/TTS/CTI etc.♦ Full lifecycle development (Design, Implementation, Testing and Tuning) of IVR applications; including multi-modal and mixed initiative dialogs.♦ Development of middleware components including third party Web services and secure Databases.♦ Working with customers, uncovering business and user requirements, designing and implementing custom speech-enabled… Show more ♦ Design, Development and implementation of sophisticated Voice Dialog applications and components like ASR/TTS/CTI etc.♦ Full lifecycle development (Design, Implementation, Testing and Tuning) of IVR applications; including multi-modal and mixed initiative dialogs.♦ Development of middleware components including third party Web services and secure Databases.♦ Working with customers, uncovering business and user requirements, designing and implementing custom speech-enabled applications and insuring a successful deployment.♦ Working closely with Solution Architects and Speech Scientists team for the implementation of deep speech enablement components like NLP along with Development of the KPI reports.♦Working with Speech Engine Research & Analytics team for the enhancement of the in-house ASR/TTS engine in terms of accuracy and Real time performance. Show less

Noida Area, India

♦ Execution of IT service mgt. which includes Problem/Incident/Change & Configuration mgt. for Chrysler Group LLC, USA. (including 1 year onsite support)♦ Requirement Analysis / VUI Design & Application Development ♦ Feasibilities study & Analysis of new and existing business’ process that can be atomized thru voice response system.♦ IVR Integration with backend systems like DB2/3270 Cobol Screens/Web Services/MSSQL & Oracle♦ Solution Designing to implement Automatic Response… Show more ♦ Execution of IT service mgt. which includes Problem/Incident/Change & Configuration mgt. for Chrysler Group LLC, USA. (including 1 year onsite support)♦ Requirement Analysis / VUI Design & Application Development ♦ Feasibilities study & Analysis of new and existing business’ process that can be atomized thru voice response system.♦ IVR Integration with backend systems like DB2/3270 Cobol Screens/Web Services/MSSQL & Oracle♦ Solution Designing to implement Automatic Response Unit within various organization departments like attendance system in HR and Discount verification system accessible to Car Dealers and more.♦ Implementation of VRU module to make emergency announcement by leadership or Senior Management♦Develops and maintains an in-depth understanding of new technologies and their impact on strategic business plans. It includes assisting the development groups and client organizations in re-engineering and/or developing technical designs that integrate communications technology upgrades into business process flows and business strategies. ♦ Responsible for integration of the applications, including the planning, design, installation, maintenance, management and coordination of the communication equipment environment. ♦ Designs solutions to meet customer requirements and responsible for technical architecture and recommendations related to desktops/servers or networks.♦ Performs problem management activities to ensure minimal service disruptions. Show less

Gurgaon, India

♦ Execution of each phase of Software development life cycle for public IVR system implemented in Indian Railways -139.♦ POC execution for BSNL CDR Project.♦ IVR enhancement like Reporting/ Business hours treatment for Emirates POST in UAE♦ Technical Support and Documentation♦ Impact Analysis for future enhancement♦ Speech Recognition and Text to Speech Demonstration

Gurgaon, India

♦ Fault Management as per the NOC Standard Operating Procedures.♦ Proactive Monitoring of IVR Systems and Voice loggers.♦ Handling of day to day issues/changes upto level 2 and further escalation and co-ordination with Nortel until resolution.

Gurgaon, India

♦ Technical support to various IT tools like CRM “The Customer Service Solution for Business-to-Business and Business-to Consumer processes” i-Track “The Complete Work Force Management System”ERM “The live floor monitoring tool”♦ Managing Dialer and Integration with RDBMS.

Gurgaon, India

♦ ERP Module development for some of client as follows:- Vatika Group, Gurgaon (Hospitality) Metlonics Industries Ltd, Chandigarh- (Manufacturing) Met trade India Ltd, New-Delhi-(Manufacturing) Amba Bi-Wheelers Pvt. Ltd, New-Delhi (Traders)♦ Writing business logic for various processes in Supply chain management and Customer Relationship Management♦ Designing Data Flow Diagram, Entity Relationship Diagram & Pseudo codes

Mca - Master Of Computer Application

Bitm-Bachelor Of Information Technology & Management

Senior Secondary - 12Th

Postgraduate Degree