Eric Gagnon Email & Phone Number

Irvine, California, United States

Expanded customer-facing service to multiple new locales/regions. Adapted product to new device endpoints leveraging internal UI framework. Acted as Interim lead for 6 months, managing a team of 4 full-time developers and working closely with leadership and PM/TPM/QA counterparts. • Scheduled/prioritized work and led team to successfully release multiple projects (including Q4 deliverables) on-time.• Reviewed and helped adjust product/team strategy based on usage metrics and Product Management feedback.• Researched, planned and implemented new microservice with full Continuous Integration Pipeline.• Supported internal partner teams implementing tools that interfaced with our APIs, implementing changes as-needed.• Maintained high service availability through DevOps tools and best practices (oncall, real-time telemetry and rapid CI).• Influenced product direction with ingress point which outperformed 80% of other domains in conversion rate.

Redmond, Wa

Developed new features and diagnosis tools for Active Directory (AD DS & LDS) to be used as backend in a hyper-scale cloud offering (AAD). Worked on a C (some C++) codebase spanning over 10M lines of code and over 30 years of active development. Authored development plans, test plans and automated tests. • Consolidated restart caches and developed new capabilities to troubleshoot cache misses and server utilization.• Enabled AAD to query link and attributes metadata values using the Dirsync protocol in a full or incremental fashion.• Developed a novel and generalizable approach for clients to provide parameters with rootDSE attributes requests.• Mentored a new hire with technical and career advice. Created tools and documents to accelerate developer onboarding and general productivity within our team. This information helped four new hires rapidly get up-to-speed.• Provided key components for revamped test automation libraries, diagnosed test failures and provided code fixes.• Obtained significant debugging experience (WinDBG/TTT).

Redmond, Wa

Shipped Windows Team Edition for Surface Hub. Owned the overall quality of the Wired Video Ingest feature (from its inception to RTM). Independently planned all my work, focusing on value added to the product with tight deadlines.• Accelerated troubleshooting and resolution of multiple critical hardware issues by creating and supporting automated tools. These were used weekly by two of our partner teams and were instrumental in solving high-impact issues. • Simplified serviceability of the device by developing specific diagnostic tools in close collaboration with hardware engineers. This provides essential troubleshooting information easily accessible to support technicians in the field.• Defined and iteratively refined telemetry. Monitored data to detect and identify problematic devices and configurations.• Developed a comprehensive automated test suite to validate the Wired Video Ingest feature from end to end and at different stages. Collaborated with partner teams to deploy in multiple labs and automate its daily execution.

Redmond, Wa

Developed automation and tools to assess the reliability, performance and compatibility of targeted user experiences. Advocated for the end-users while collaborating closely with my PM and SDE counterparts. • Designed and developed a TAEF-based test framework which enabled synchronized multi-agent execution of TFS tests.• Directly impacted productivity as Scrum master of my feature team. Ensured impediments were addressed quickly. Collaborated with product owner for prioritization. Defined engineering processes and managed daily scrum activities.• Improved the reliability and maintainability of our team’s automation libraries by fixing bugs, refactoring existing code, participating in code reviews, contributing to architecture changes and extending capabilities.• Led several cross-team technical investigations to completion. Documented and/or presented findings with whole team. • Worked closely with PM to raise issues early and collaborated on a usability study to validate UI design.

Redmond, Wa

Developed a test plan to cover 100% of the assigned functionality. Wrote automation for all applicable tests. Ran tests in a timely manner and reported bugs. Followed-up with coworkers to ensure correct fixes were developed.

Montreal, Qc

Designed and developed AI systems, user interface components, gameplay systems and tools for Game Designers.

Montreal, Qc

Developed and maintained different kinds of systems related to the user experience on Xbox 360 & PS3 versions. Collaborated with artists and game designers daily. Led ambiguous gameplay problems to resolution through iterative prototypes.

Bachelor'S Degree, Computer Science

Activities and Societies: Bacchus

Dec, Computer Science