Gail Jacqmain Email & Phone Number

Lansing, Michigan Area

Pontiac, Mi

PROJECT TYPE: Service Excellence ITIL Process Team• Subject matter expert on ITIL processes for P&G account• Communicates effectively with multiple levels of leadership in HPE and P&G on ITIL processes• Facilitates and leads Community of Practice meetings for Capacity Management and Incident Management communicating tool, system and process changes• Facilitated Get-to-Green Plans to improve Incident and Problem Management compliance through ITIL process maturity assessments, internal audits and mentoring, resulting in HP continuously achieving a green compliance status since plan execution• Facilitated root cause analysis on incidents with major impact to P&G to prevent future occurrences • Implemented process to review current action plans for Root Cause Analysis and presented to leadership • Reduced outstanding corrective actions from 1300 to 30 and implemented process to monitor through completion • Developed account-level metrics reporting solution that provides visibility on P&G’s overall operational health and focuses on Service Operation and Transition processes, introduced as a “metrics reporting best practice” • Developed Change Control QuickBase application for tracking and reporting all changes providing metrics on success and areas of improvement• Created and conducts training monthly to HPE & P&G globally on the Escalation Management Process• Creates and works with P&G to ensure business impact triggers for applications are approved and supported by HPE for all major outages

Pontiac, Mi

PROJECT TYPE: Project Management • While working with P&G, was a transition and transformation manager for Delphi projects utilizing standard project management processes to manage project scope, schedule, risks, issues, resources and financials to deliver project on-time, and under- budget• Facilitated daily project lead meetings to drive out requirements, processes, procedures & project timelines• Managed project team to meet deliverables and agreed upon timeline• Coordinated and facilitated user acceptance testing for deliverables• Communicated project risks and developed mitigation plans with HPE and Delphi leadership• Documented lessons learned for future reference

Saginaw, Mi

PROJECT TYPE: Application Systems Development• Implemented project management processes for accounts• Provided guidance to other HP accounts on the implementation of the project reporting tools and processes• Customized internal processes for each client and created templates to aid in the decrease of cost and increase productivity • Managed documentation for ongoing projects• Subject Matter Expert on process improvement

Saginaw, Mi

Project Type: Global Application Migration• Managed a leveraged team averaging 22 resources supporting the Quality School Products (QSP) for Readers Digest • Facilitated Project/Program Reporting that drove out decisions in order to remain on track toward account goals• Worked with client on strategic direction for QSP and Consumer Direct clients• Prioritized and facilitated completion of QSP projects to increase efficiency of processing and reduced cost• Facilitated daily project lead meetings to drive out requirements, processes, procedures & project timelines• Managed an extremely aggressive schedule to complete all projects on time, within budget• Developed a tool and process to track account team accomplishments to facilitate employee recognition• Developed and managed project management processes for the account leadership team• Facilitated Project/Program Reporting that drove out decisions in order to remain on track toward achieving account goals

Saginaw, Mi

Project Type: Global Disaster Recovery Planner• Worked with Delphi sites globally defining requirements for development of Disaster Recovery (DR) plans• Scheduled, facilitated and implemented training, testing and ongoing review of DR plans with site personnel• Provided and executed training and ongoing support of DR plans and tools• Point of contact for Recovery Planner communications to Delphi• Created and implemented user committee meeting for global Delphi sites• Implemented tracking tools and reporting process as part of implementing DR plans • Implemented and managed governance process to provide leadership insight into program progress, issues and risks regarding DR Coordinated cross functional, cross departmental, cross company teams & application vendors• Managed an extremely aggressive schedule to complete project on time, within budget

Saginaw, Mi

Project Type: Digital Workflow Production Support • Managed a leveraged team averaging 12 resources supporting the Digital Workflow (DW) application from Production Support• Successfully managed a global geographic team• Resource management, completed performance reviews, performance review input, allocation of resources and performance improvement plans• Created and enhanced ongoing processes to enhance the effectiveness of the DW Production Support team• Tracked and reported project decisions, project actions, project issues and project risks for the DW Support team• Managed project that implemented a disaster recovery plan for DW sites in Plano, Mexico, Auburn Hills and EMEA• Interfaced with multiple levels of leadership and clients communicating project status• Provided process guidance and support to team to organize and streamline the team processes

Saginaw, Mi

Project Type: Release Project Manager• Responsible for all Renascence Enterprise Management (REM) system implementations as REM Release Project Manager • Defined, scheduled and controlled all tasks for all REM implementations • Prioritized, estimated and allocated resources to complete production support projects• Defined and documented processes to gather technical requirements, project estimation and project change control process utilizing standard project management processes• Managed production support changes for projects totaling > 12000 hours per year • Led and managed team of 23 on shore and off shore resources for Renascence Enterprise Management (REM) production support changes• Communicated internally and externally to management and leaders on system status• Successfully led Year 2000 changes for General Motors applications for global sites

Saginaw, Mi

Project Type: Application Development, Production Support and Account Support• Managed and implemented major Financial applications for Saginaw Division• Created proposals supporting the implementation and support of the Engineering applications• Facilitated and managed meetings to gather requirements for high level design, determine level of effort, hardware costs and resource costs working directly with Saginaw Division and global General Motors • Documented and measured the project work effort to ensure scope, quality, time, cost, resources, communication, issue resolution, procurement & integration were delivered on time and within budget • Created training documentation and trained 400+ users on implemented applications to global Saginaw Division sites• Provided coaching/mentoring for new employees joining the team• Small purchase coordinator which included estimating and ordering all computer equipment for Saginaw Division

Flint, Mi

Project Type: Application Development and Production Support• Developed, supported and maintained local application system code• Created estimates and target dates for all projects• Worked directly with AC Rochester client to resolve all support issues and application changes• Defined scope for application changesProject Type: Process & Methodology• System Life Cycle (SLC) Project Core Team Member• Developed and implemented SLC processes to be utilized throughout EDS

Bachelor Of Business Administration (Bba), Major: Marketing & Data Processing

Education record