Gail Potts Email and Phone Number

• On Discovery Team that successfully Implemented Epic within the Revenue Cycle • Successfully Improved Employee Engagement Scores• Coached daily and weekly team huddle meetings• Generated and submitted invoices based upon established accounts receivable schedules and terms.• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews. reviews and administered salaries for staff.• Assessed personnel performance and implemented incentives and team-building events to boost morale. Coached an helped obtain and drive Revenue Cycle Key Performance Goals.• Established and updated work schedules to account for changing staff levels and expected workloads.• Completed bi-weekly payroll for 12 employees.• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies

• Identified, researched and resolved billing variances to maintain system accuracy and currency.• On Team that successfully implemented Relay (McKesson) Health Billing System • Generated and submitted invoices based upon established accounts receivable schedules and terms.• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.• Applied more than 300 payments per week.• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance

• Reviewed daily reservations and confirmed bookings.• Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.• Performed data entry on MedAssets to maintain and organize records of member and program information• Welcomed patients daily, directing to appropriate departments within facility and coordinating assistance with transportation as needed.• Conducted interviews with individuals to obtain all required information