Supervisor to three Investigators including staff training and development, and writing and delivering performance appraisals. Manage the Investigators workflow and activities by assigning and prioritizing tasks/duties. Schedule and conduct staff meetings and meetings with Fraud and Retail Administration to keep abreast of related activity trends. Responsible for reviewing and transmitting Activity Reports. Work with different departments throughout the Bank to ensure proper filing of BSA reports. Assist the BSA Manager in keeping the department up-to-date of new/changing BSA trends and methodologies by attending seminars, webinars, and training sessions. Conduct self-audits of the Investigators functions as well as assisting internal and external auditors and/or examiners during audits. Gather the department’s monthly workflow stats and deliver to the BSA Manager. Prepare and conduct annual Business Continuity Testing for the department.

Research and maintenance of customers’ accounts through inquiries from other Eastern Bank departments and the customers directly. Assisted coworkers with Retail and Compliance inquiries due to my previous experience in Retail and Training and Development. Posted FIS (FKA Metavante) hints to the Intranet to assist other Eastern Bankers.

Conducted different types of Teller training (new hire, refresher, Mentor, and Certified Senior Teller). Assisted in the development of the BSA training for Retail staff and delivered this training. Assisted vendors to offer non-standard training courses. Delivered Bank specific application training.