Gail Hall Email & Phone Number

San Francisco Bay Area

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Achievements: Effectively managed customer accounts. Executed flawless project launches thru the entire life cycle. Coordinated and managed the Process Qualification and Validations Project for a Medical Device Company.Responsible for the following:* Managed customer manufacturing accounts activities and lead cross functional teams which supported the activities that met and exceeded customer's expectations. * Primary liaison between the customer and company.* Coordinated and scheduled orders from inception to completion. * Performed inventory management, ECO Management, RMA, quote negotiation, revenue forecasting and budgeting. * Facilitated internal team and customer meetings. Held continuous improvement meetings that lead to process and procedure improvements.

Achievements: Successfully managed the customer orders with high on-time delivery rating. Receive Outstanding Team Awards for Leading CFT activities in 2009 and 2010. Achieve 90-98% ratings on the Cisco Scorecards. Reduced the E&O by 85% and achieved various inventory goals. Manage an ITAR customer for military business.• Responsible for customer order planning and management. Transfer of assemblies to off shore facilities both internal and external.• Manage multiple-million dollar programs with leading high technological companies.• Coordinates CFT for NPI and low level production volume accounts for PCBA and Box builds.• Facilitates team and customer meetings, such as Weekly Operations, Material Status and Proto Readiness Review Meetings.• Prepares quotes and revenue forecasts for both company and client.• Handled PCBA and System Integration from RFQ, NPI through production and EOL.• Manages inventory levels, E&O, RMA’s and ECO implementations

Achievements: Headed a cross-functional team that implemented ISO 13485 (Medical Certification) for SMTC and successfully earned certification. Increase the quality of information provided and allowed both the customer and company to know the issues. Successfully managed the material in- feed to support customers orders by required due dates enabling the Company and customer to meet and exceed their revenue goals.• Responsible for overall management of one of the Customer Focus Teams.• Managed a group of customer accounts as a profit center responsible for revenue and expenses.• Handled customer escalations, inventory management, E&O and ECO.• Prepared and presented QBR information to customers.• Managed a team of direct and indirect members that successfully met customer expectations.• Transfer NPI Products to off shore Production sites

Achievements: Projects completed on time and within budget while meeting or exceeding customer expectations. Analyzed worldwide demand and direct materials to support both domestic and international sites. Drove additional upside material to support SUN and other customer requirements. Implemented new SUN programs (i.e. Demand Replenishment, Direct Ship and CFIT). Received an Outstanding Contribution Awards from SUN Microsystems.• Manage consigned and turnkey contract Manufacturing customers for printed circuit boards globally.• Provide on-site planning, procurement and managerial support at Sun MircoSystems for NPI and sustaining products.

Responsible for managing contract manufacturing accounts. Provided order and inventory management. Developed and managed project timelines and schedules to meet customer and internal goals.

Managed and scheduled multi-functional and complex projects for turnkey software manufacturing customers such as: Netscape, Hewlett Packard and Adobe both domestic and international.

Responsbile for managing the Customer Services staff which handled, customer phone calls, walk in customer inquiries and payments. Also managed clerical staffs as the Administrative Services Supervisor. Responsbile for processing payroll, claims, invoices, estimating and building services.