Gail Carmichael Email & Phone Number

Albuquerque, Nm, Us

Albuquerque, New Mexico, United States

Albuquerque, New Mexico

I currently serve as Technical Director of Quality Management and Training for MCR, LLC. I coordinate MCR's proprietary training program and manage our third-party training platform. I'm an avid proponent of total eradication of the "death by PowerPoint" training model through development of creative and engaging computer-based training that can be accessed by learners from any device at any time. I manage our corporate Integrated Management System based on ISO 9001:2015, ISO 14001:2015, and CMMI Services V2.0, Level 3. I facilitate Management Reviews, monitor corporate processes, oversee the internal audit program, and implement improvements. I have completed my ISO 9001:2015 Lead Auditor Training and become a certified CMMI Associate. In 2020, I led the effort to fast-track our ISO 14001:2015 and ISO 27001:2013 implementations in less than three months, resulting in successful ISO Audits. I also provide SharePoint front-end design and development expertise, expanding and enhancing the user experience to promote communication and collaboration throughout our geographically dispersed staff. I am proficient in requirements gathering, analysis, and implementation, including custom scripting and coding, and managed MCR's migration from SharePoint 2010 to Office 365/SharePoint online.

Albuquerque, New Mexico

I am passionate about transforming cold, sterile, boring required compliance training from PowerPoint bullet slides to engaging, interactive computer-based training presentations. Using the Articulate suite of products, I love to get creative, push the limits, and deliver the unexpected. I provide the full package, from needs analysis and curriculum design, to graphics design and professional-quality voice over. I have managed numerous training design projects from requirements gathering and assessment through user deployment on both internal servers and Learning Management System platforms.

Albuquerque, New Mexico

I've had the privilege of being involved in many challenging IT projects over the years. From software development and software project management to website development and database solutions, as well as the software documentation and training to support them all. Most recently, I've been creating SharePoint solutions to meet a variety of corporate requirements. I work with stakeholders at all levels to determine requirements and craft solutions to facilitate collaboration and information sharing. I provide site design, testing, deployment, and site documentation and training. I make use of complimentary scripting tools such as javascript and jquery to customize solutions to meet internal and external user requirements.

Bachelor'S Degree, Mathematics, Summa Cum Laude

Internet And Web Development Certificate