Gail Sawlor Email & Phone Number

Kingston, Nova Scotia, Canada

Responsible for the oversight of Skillsoft services, including consulting and technical resources supporting the learning and development needs of an important Skillsoft customer. Oversee a diverse team of full and part time resources who are assigned to assist the customer in achieving maximum value from the technology-enabled learning solution licensed by the customer from Skillsoft, as well as other talent development, management, and administration objectives that fall within the scope of Skillsoft’s contracted support.Act as primary point of contact and manage customer relationship within the domain of program strategy, implementation, and adoption of all services throughout the enterprise. Partner with key stakeholders to define and support the digital learning strategy to maximize value derived from customer's investment in Skillsoft's learning assets and technologies.

Design, develop, and implement innovative blended learning programs to positively impact employee performance. Guide clients in planning, promoting, and measuring the value and impact of learning on business goals and organizational priorities. Designed and developed service delivery materials and in-house training plans for the Skillsoft Continuous Leadership Journey and Women In Action products. Consult with clients to lead them through the development and execution of custom blended learning programs and initiatives. Lead internal collaboration groups and training initiatives to help improve and standardize service delivery. Created and maintained training resources and job aids to support client and internal team skill-building and knowledge development.

Fredericton

Developed and maintained client relationships with all levels of leadership across a variety of industries (including Healthcare Administration, Data Management, Insurance, Energy Providers, and Talent Management Firms). Partnered with other key account team members, providing guidance in the development of client solutions that aligned to their organizational needs and plans for growth. Delivered surveys and provided data analysis of results and reports, developing effective communication strategies, and proactively addressing roadblocks by implementing strategies designed to address and overcome challenges. Worked to facilitate client experience and developed and enhanced internal processes by liaising with various technical teams to ensure expectations and understandings are clear during systems integrations.

Bachelor’S Degree, Secondary Education And Teaching

Activities and Societies: Bachelor of Science in Education Secondary English, magna cum laude

Bachelor’S Degree, Classical And Ancient Studies

Activities and Societies: Classics Society Committee, Town Hall Orientation Committee, Red Shirt OrientationMajor in Classical Studies.