Sharon Ehrhardt Email & Phone Number

- Responsible for maintaining a Rolm 9751 Mod 50 PBX and Phone Mail systems - Performed phone moves, adds and changes in software and hardware - Interacted with telecomm vendors on troubleshooting issues and service orders - Monitored monthly phone bills for appropriate rates and charges - Established 1-800 services and created internal ACD routing and reports - Assisted remote sales reps with establishing home business phone and cellular services - Worked with Managers to create and maintain ACD routing & scheduling - Created and sent reports from Call Accounting System, with the objective of increased sales efficiencies - Maintained on-line documentation for company directory and cube/office location via an Active Directory database - Provided first level desktop support and triage on production down issues such as, reset passwords, unlock user accounts and equipment malfunction - Performed manual software installs and tracking of company hardware and software - Maintained IT company policies and procedures

- Answered and route calls received via the switchboard - Monitored building vendors and visitor sign in/out - Interfaced with all levels of personnel within the company - Worked independently on projects as needed

- Served as single point of contact responsible for efficiently disbursing information to the entire organization - Revised and created operating policies and procedures to maintain consistency throughout the organization

- Outstanding ability to use customer service and sales skills to address the customer’s issues and retain their business - Answer approximately 70-90 incoming calls per day from customers seeking to terminate service

- Fielded 75-100 incoming calls per day concerning customer billing, equipment and technical issues- Acted as Team Leader that entailed taking customer escalations from Level I Consultants

- Fielded approximately 50-70 incoming calls from corporate customers requesting moves, adds and changes to their current phone system