Gail Smart Email & Phone Number

Dallas/Fort Worth Area

Supported Training for 3400 internal employees along with external manufacturers • Established a framework for eLearning development. Implemented methodologies within the eLearning team and mapped a roadmap for the eLearning design.• Mapped the configuration elements and allocated it to the eLearning team and implemented the Kineo hosted LMS.• Piloted Regional training program implementing schedules previously projected to be 18 trainers consolidating to 8 regional trainers.o Determined categories of training trainers would be responsible for training in the territories. The six segments of training were Leadership, technical systems, desktop, soft skills, sales, leadership and product training.o Built the structure, timelines of roll outs for each of the territories.o Developed an on-boarding program for regional trainers to ensure they would have the tools to train with confidence. This included facilitating a classroom training of the proprietary system using it as an opportunity to train the help desk.o Held “kick off visits where the Regional VP’s would bring in the branch managers explaining the regional training program. Had a QA to create a specified training program for their region.o Developed feedback form from the trainers of the week’s training to be sent to management of the territories. This created accountability and ongoing buy-in of regional program. • Built relationship with external vendors to launch a product training program that involved collaborating with vendors to include company's product modules within CES University and ILT by the vendors to conduct product training at the regional trainings.• Built relationships with each of the territories management to get buy-in of the Regional program.• Introduced and piloted a sales training program based on surveys and feedback forms from the regions.• Developed an executive summary of training shared to the VP’s and C levels.

Lagniappe Pharmacy Services, Training Manager, Ft. Worth, TX March 2013 to presentHCC takes pride in providing a range of services and total system support nationally for care providers in pharmacy, durable medical equipment and for Point-Of-Sale and Online DME Medicare Claims Processing..• Developed a two-year strategic plan for the training organization.• Implemented an LMS to be used for external customer training as well as internal employees.• Developed an eLearning program for external customers of product training.• Reorganized the training team bringing on higher caliber of field trainers for customer training.• Developed a New Hire Orientation training program for new hires across the organization.• Worked with HR to implement compliance trainings necessary for annual auditing.• Oversee field trainers for customer’s go-live of new pharmacy systems as well as eLearning developer.

 Developed new hire onboarding week long training for call center, field sales, B2B teams which included systems and sales based trainings. Built proprietary LMS for internal web-based training deliveries. Managed five instructional design contractors and two full-time employees in the development of over 80 university programs. Established a 24 month Strategic Performance Plan with a 12 month training road map. Developed and delivered monthly sales topics training to call center teams. Delivered to and gained buy-in across the organization for a formalized training organization. Partnered with the human resource group to build and deliver a leadership training program

• Built a formal training program under the Sales and Marketing group. • Managed a budget of over 1/2 million dollars within $200 less than budgeted for 2010 as well as 3 employees and 2 contract positions. • Initiated an external training program to the distributor representatives with approx. 18 classroom trainings with results of over $390,000 in additional sales in 2010. • Developed a three year strategy for the training program, presented to executive leadership, and was approved. • Identified need for alternate training delivery formats beyond classroom. Implemented product training via webinars to external customers to gain market share. • Expanded alternate training deliveries by implementing a Learning Management System. Over 105 distributors accessed product training via the external LMS site in a two month period. Managed the configuration and implementation of the LMS globally as well as a distributor site.• Advanced exceeding customer expectations initiative culture by developing a two series global training program entitled, “Customer Awareness Development.”• Researched, wrote Executive Summary and presented to Vice President of Sales and Marketing, Americas of top three sales programs to select sales model for the organization.

Provide training to both operations and solutions representatives. Training has included facilitating both classroom and designing the current training to fit web-conference training in support of budget restraints.Increased training retention by 4% per person by incorporating interactive exercises into training modules for product and equipment beverage trainings.Selected by management to serve as designated trainer for Solutions training department to 3,400 Sonic restaurants.Worked with Sara Lee and Sonic teams from test phase to completion of rollout.Designed, implemented, and delivered training to 100 salespersons responsible for surveying restaurants.Used web-conferencing and a dashboard training system for delivery. Developed monthly newsletter for Coffee Managers and management to inform, motivate, and identify needs and accomplishments.Delivered Customer Retention training to DSD channel via classroom and web-conference training.Designed manual for training and trouble shooting for handheld equipment training to field sales.Conducted two-day sales skills training in the field to DSD segment with a two day follow-up of field work with each sales representative. Levels one and two of Kirkpatrick's model of evaluation were used in this process as well as needs assessments.

Responsibilities included development, implementation and managing all aspects of training programs and selling activities to establish the company in the US market.Assessing training needs of Canadian sales force and sales management. Recruited over 50 personal recruits in a one-year period to develop a base of consultants for US growth.Created training program for new US consultants through three class initial training program, live monthly training conference calls and weekly training e-mail series.Conducted product launches in various parts of the US for consultants to provide training, motivation and promotion of new season's product line.Planned and held first US Leadership Retreat, conducted management training and train the trainer concepts.Analysis of various companies price points to develop lower end pricing items to be more competitive in US market.Revised consultant's business handbook to provide for a more professional look with more up to date training.Provided four-week series of coaching calls for aspiring leaders of Canadian consultants.

One of four Corporate Managers that trained and supervised staff for support of field management.Responsibilities required working knowledge of all internal departments as well as field management responsibilities.Trained staff to carry out responsibilities to provide management support.Traveled to upper management's rallies and conferences as corporate office liaison.Project Manager of a new Homcosoft 2000 software program for field management.Conducted annual review, mentored and performed support meetings for staff.

Supported seven field managers and approximately 500 consultants. Planned small to large training and sales events. Developed data base of sales statistics and reports for both field sales and management.

Developed sales representatives from on boarding with training classes, weekly meetings, ongoing training and motivation.

Master'S Degree, Training And Development, 4.0

Graduate Certificate in Instructional Design Graduate Certificate in E-Learning Development

Bachelor Of Science, Business Studies/Management

E-Learning Instructional Design Certification-American Society for Training and Development