Gail Stevens Email & Phone Number

South Elgin

Algonquin, Il

Hoffman Estates, Illinois

Revised and improved US based customer service business processes resulting in increased productivity and an enhanced customer experience. This required a people-integrated and well-organized approach, and engagement with departments affected by customer service operations.➜ Conceptualized and developed electronic based order process, which eliminated paper handling and improved availability and accuracy of customer information. ➜ Developed and implemented onboarding & training program and performance appraisal process, providing agents with the tools required to improve the customer experience and clearly defined the measurable performance expectations and goals.➜ Performed analysis of call and order entry data which lead to reworking territories driving improved team performance. ➜ Engaged with other department managers to improve communication between stakeholders across many product lines, leading to better transfer of product updates, pricing, and customer information.

Glendale Heights, Illinois

Conduct lead tracking for local events and prepare professional proposals for sales staff to market Eaton’s services on electrical and power distribution equipment to existing and potential clients. ➜ External Promotions & Messaging: Collaborated with marketing analyst to update flagship brochure. Evaluated needs and communicated with subject matter experts (SMEs) to drive changes and updates.➜ Tradeshow Marketing: Participated in developing banners for HydroVision International tradeshow, one of the fastest growing tradeshows in the US.➜ Engaged with sales staff to develop a time and territory management plan. Instituted Microsoft MapPoint to give sales professionals the power to visualize sales, competitor, and customer data to make better business decisions.➜ Drove business via effective marketing and business interactions with sales staff and customers, increasing sales on average of 55% year over year for 7 years.

Oakbrook, Il/Schaumburg, Il/Alderwood, Wa

Commenced position in a sales capacity marketing and promoting women’s clothing for this NYSE-traded American upscale fashion retailer, headquartered in Seattle, WA. Demonstrated exceptional levels of customer service and support.➜ Recognized as ‘Top Salesperson’ in Chicago and Seattle, consistently ranking first or second in sales out of upwards of 40 sales professionals. ➜ Educated sales people on all selling tools and processes and monitored floor daily to ensure adoption by all employees. ➜ Demonstrated openness to change, including ability to learn new technologies quickly and flexibility to adapt to new working environments.

Buffalo Grove, Il

•Manager of small travel agency with tasks including marketing, operations, and skill development

Master Of Business Administration (M.B.A.), Marketing, Graduated With Honors

Bachelor'S Degree, Business Administration And Management, General, Graduated With Honors