The Unified Communications Specialist is responsible for managing the CommsPlus network of authorised UC, Voice and Telephony resellers across Australia. The UC sales specialist is required to provide a high standard of consulting and support to a range of resellers across a vast range of products from suppliers including Yealink, HP/Poly, Jabra, Aver, EPOS, Heckler, DTEN, Grandstream, Spectralink and more. This role also entails:• Consulting, designing and configuring UC Room Solutions based on MS Teams or ZOOM requirements and utilising the Vendor specific products to suit those solutions and achieve the desired outcome for resellers.• Consulting on Headset Compatibility with Desk Phones across a wide range of Wireless Headsets from Poly, Jabra, Epos, Yealink and ensuring the correct models and accessories are supplied for business continuation.• Vendor product training across Headsets, Voice Systems and Video Conferencing solutions.• Following up with key suppliers to manage customers’ expectations surrounding delivery, and rollout schedules on projects.• Manage an incredibly busy workload with competing resellers, competing vendors, and multiple agendas whilst maintaining an honest and ethical business partnership with both suppliers and resellers.KEY Product Groups Include• Business / Commercial Headsets – Wireless DECT / Bluetooth & Corded Models• Video Conferencing Solutions for MS Teams Rooms & Zoom Solutions• Commercial Interactive Flat Panel Displays including All in One Conferencing Models.• Voice Solutions including IP Desktop Telephone and Speakerphones• DECT Cordless Telephony including Long Range Cordless• Commercial Video Solutions including PTZ Cameras for Conferencing and Production.

BTC Wholesale has merged with CommsPlus Distribution and my role continues as the Unified Communications Specialist at CommsPlus Distribution.

• Consulting, designing, and configuring audio visual solutions based on the reseller requirements, or tender specifications.• Negotiating pricing through the supplier channels to achieve the desired outcome for customers.• Resolving reseller and end user problems through varied suppliers and facilitating end user systems training.• Conducting Reseller training events with key resellers on a wide range of Audio Visual products.• Following up with key suppliers to manage customers’ expectations surrounding delivery, and rollout schedules on projects.• Manage the MS Dynamics CRM System with accurate customer information including quote and sales history as well as contact management.KEY Product Groups Include• Data Projectors• Hearing Augmentation• Interactive Flat Panel Displays• PA Systems including Installed and Portable systems• Commercial Audio Systems, Amplifiers, Speakers etc.• Network Audio Systems Unfortunately the Hills AV Business was sold to Amber Technologies, and as part of the sale, my role in Queensland was made redundant due to overstaffing.

The AV Sales Specialist is responsible for managing the Queensland network of authorised audio-visual resellers installers and electrical contractors. This role also entails:• Consulting, designing, and configuring audio visual solutions • Negotiating pricing through the supplier channels• Sourcing, qualifying and prioritising new business leads• Conducting partnership meetings to discuss ongoing opportunities• Maintaining accurate order entry and delivery details in the SAP system.• CRM Management including contact management, quote and sales history

The Business Development Manager is responsible for managing the Queensland network of authorised resellers and distributors of specialist audio visual products including Commercial Display Panels and Digital Signage Software, and providing a high standard of consulting service and support to a portfolio of large end user clients including Universities, Government and Corporates. This role also entails:• Consulting, designing, and configuring audio visual solutions based on the end user requirements, negotiating pricing through Distribution and Reseller channels, resolving customer problems• Facilitating reseller and end user systems training on new Samsung commercial display products.• Consulting and designing on digital signage systems from single screen to complex multi-level, multi-location solutions and bringing end user, reseller, and content providers together to complete solutions. • Conducting partnership meetings to discuss ongoing opportunities and developing the business pipeline with authorised distributors and key reseller partners.• Developing new business through direct end user consultation and training and driving business back to our reseller and distribution partners whilst maintaining existing business relationships with the channel. • Qualifying and prioritising new business leads and conducting product training and seminars with partners and potential clients.Unfortunately the Samsung AV Business was centralised and as part of the change in sales model, my role at Samsung QLD was made redundant and centralised back into a house based team in Sydney.

The Product Specialist is responsible for developing new business with small to medium sized enterprises and education clients in Queensland. • Consulting, designing, and configuring complex audio-visual solutions based on the end user requirements.• Project Managing the sourcing of equipment, negotiating pricing, scheduling installation, quality assurance of the installation, resolving problems and facilitating end user systems training.• Developing new business and maintaining relationships with key business partners and Channel partners.• Sourcing, qualifying and prioritising new business leads.• Maintaining accurate records (using Salesforce CRM) of customer information, opportunities, product forecasts, appointment notes and follow-ups.

• Building and maintaining relationships with key business partners and Channel partners;• Sourcing, qualifying and prioritising new business leads;• Conducting product training and seminars with business partners and potential clients;• Undertaking a client calling program to strengthen key relationships and identify any unmet audio visual needs; and • Maintaining accurate records (using Salesforce) of customer information, opportunities, product forecasts, appointment notes and follow-ups.Achievements• Maintained preferred supplier agreement for Queensland University of Technology (QUT) for a wide range of audio visual products, broadcast and production equipment.• Successfully delivered the hardware and software for the security and surveillance system for ‘Brisbane Entertainment Centre’,– Boondall which comprised 100 security cameras, control room, software and systems configurations. • Maintained market share for past 5 years in tough market conditions.Products* Installation Data Projectors* Commercial LCD Monitors* Digital Signage Systems* Professional Audio Products* IP Based Security Solutions* Video Conferencing Solutions* Broadcast & Professional Camera Equipment* Consumer Products including * BRAVIA Television * Handycam Camcorders * Alpha DSLR and Cybershot Cameras

The business development manager is responsible for developing new business as well as managing an existing portfolio of IT clients in the Distribution segment. The role entails product training on new equipment as it comes to market, and ensuring all distribution partners are ranging the full range of Netcomm products and that they have stock on hand to facilitate reseller orders.• Conducting sales seminars and training sessions with IT distributors, resellers and end users;• Preparing key customer business plans including marketing plans; and• Compiling weekly reports to head office on the Queensland business channel, opportunities and sales. Products* Broadband Routers / Modems / Wireless* ADSL Modems / Routers* Network Switching Equipment* Wireless Networking Equipment* IP Security Cameras

Responsibilities included:• Meeting minimum margin requirements across multiple vendors products• Licensing champion for Microsoft, Symantec, Adobe, Veritas, Computer Associates and Lotus• Perform business & marketing plans for managed accounts• Prepare and present quarterly customer review including sales review, returns and freight costs• Weekly reporting to QLD State manager on managed accounts (Revenue/GM)• Train new staff on company procedures, licensing and quote preparation

Responsibilities included:• Internal customer support to Account Managers• Develop and farm new opportunities within managed accounts• Order entry of client purchase orders• Back order management with key suppliers