Ghadi Al-Darwich Email & Phone Number

Ottawa, Ontario, Canada

Canada

Assisting with challenging and difficult client interactionsActively seeking new sales opps with existing customersImplement improved customer care procedures to increase customer experience and satisfactionStreamlining the team's customer handling processes and efficiency

Montreal, Quebec, Canada

Onboard new customers after implementation & own the customer experienceDevelop expert-level product knowledge of the platform.Build trusting and lasting relationships with different customer stakeholders.Minimize revenue & logo churn while creating & identifying opportunities to upsell & cross-sell.Increase effectiveness best practices.Create and iterate.

Montreal, Canada Area

• Provide technical support to existing Company customers and partners in North America.
• Participating in the delivery of technical documentation, online sessions and videos.
• Providing professional services to Company customers in order to implement the Powell Software solutions.
• Delivery of pre-sales activities to demo the Powell Software’s solutions value proposition
• Delivery and creation of technical documentation and articles revolving around best practices, common bugs and updates
• Design and deployment of intranet portals

Montreal, Canada Area

• Suggested and implemented latest technologies and software solutions.
• Analyzed and resolved technical issues relating to system architecture.
• Kept customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.
• Maintained an updated knowledge of company products and services to better provide customer support and service solutions.
• Assisted customers with different types of migrations including cutover, hybrid, and IMAP migrations
• Good understanding of on-prem Exchange servers and on-prem AD servers

Montreal, QC

• Apple Campaign - Technical Support Specialist
• Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.
• Performed troubleshooting techniques over the phone.
• Established patterns to reoccurring issues and provide input to development teams
• Gathered customer and technology information to determine technical support level; elevate calls to appropriate support levels as necessary
• Kept customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.

Montreal, QC, Canada

• SLED Division, Texas K-12/ Higher Education
• Responsible for building a book of business (up to 100 institutions) through utilization of proven sales method to prospect and identify new clients in the world of Technology.
• Efficiently communicated PCM’s value proposition to key decision makers within the client organization.
• Developed, maintained and leveraged strong relationships with partners and distributors including Apple, Microsoft, Cisco, HP and Dell. Learned a great deal about supply chain management and distribution models.
• Managed my time effectively to achieve daily sales goals and metrics by planning daily/weekly activities proficiently.
• Prepared quotes, planned projects and registered deals for large volume orders

Bachelor’S Degree, Bachelor'S Of Commerce, Business Technology Managment

High School, B+

High School Diploma, O-level IGCSE certification and A/AS Level GCSE certifications in Math, Physics, Economics, English, Biology and.