Alexander Diaz Email & Phone Number

Miami, FL, US

• Manage incoming support tickets to ensure that all customer inquiries are resolved promptly and accurately.
• Work with clients on the support phone-line to provide information and on-call resolution to various client requests.
• Work with various web platforms, including Word Press and our Dealer Inspire Dashboard to troubleshoot and resolve client inquiries.
• Coordinate with internal departments to ensure tasks are assigned out and completed on time.

Austin, Texas, United States

• Developed and reviewed test cases based on user stories and business requirements, running tests, and monitoring bugs resulting in a 94% success rate
• Represented QA team in daily standup meetings and provided status reports along with escalating any issues that arose to the project leads
• Presented weekly sprint burndown reports by utilizing TFS features to create personalized dashboards to track tasks and progress of remaining work
• Provided QA approval for deployment and conducted any necessary testing during release at the end of each sprint
• Maintained test documentation in line with the QA requirements guidelines

Greenville, North Carolina Area

• Communicated regularly with the chapter's members and alumni.
• Provided overall guidance to the committees. These committees include the promotions of the club and membership status/ enrollment. Initiates and follows up on projects that are delegated to these committees.
• Reported to the rest of the Executive Committee as to the membership status of the individuals of the chapter.