Procurement: quotes, final charges, and budget managementLogistics: shipping, receiving, and damage control Track and traceScheduling

Procurement: quotes, final charges, and budget managementLogistics: shipping, receiving, and damage controlTrack and traceScheduling

Quality assurance: documents, web management, and complianceOperations: customer service, data entry, and email managementLiaison: worked with companies to manage business information for clients

Entered customer information from lab forms to a unique database systemTrained new employeesTyped an average of 340 forms per day with an accuracy of 98%Worked both independently and as a teamDeveloped a strong eye for detail

Answered phone calls in the Subpoena Compliance Dept of Sprint/NextelProvided information to customers on how to retrieve their call & text recordsProvided information to law enforcement agencies & attorneys on how retrievecustomer infoRead consent forms, subpoenas, court orders & search warrants to remind a callerof what it said or to inform them of what was missing before documents could beretrievedTransferred calls to the appropriate case analystTook call back information for analysts that were temporarily unreachableMade notes in each case file that calls came in forAssisted law enforcement agencies in finding the correct phone company to senda legal demand to

Provided a high level of customer serviceEstablished a relationship with customersDemonstrated competence working in an unsupervised environmentWorked independently & in a team environment on a daily basisMaintained composure in stressful situationsTrained new employees