Galih Tresna Apandi Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

As the Customer Support Supervisor at G2G, I have the distinct privilege of leading a dedicated team that is wholeheartedly committed to delivering exceptional support to our dynamic gaming community, which includes both buyers and sellers. My responsibilities encompass providing comprehensive troubleshooting assistance, fostering collaboration with the sales, business development, and technical teams, and overseeing the meticulous review of orders. I actively engage in resolving issues that may arise prior to, during, and after the sales process, ensuring that all customer concerns are addressed with care and efficiency. Furthermore, I am deeply committed to enhancing the overall customer experience at G2G, while also diligently monitoring team performance to guarantee that we consistently meet and exceed our service standards.

Jakarta, Indonesia

During my 4-year tenure at ZEN Rooms, I provided comprehensive assistance to customers through live chat, email, and phone channels. I handled booking-related issues such as check-in/out procedures, payment inquiries, and other concerns. Additionally, I collaborated with internal teams to optimize support processes and enhance the overall customer experience.

Jakarta, Indonesia

Check-in Staff | Cathay Pacific Airways3 Years- Managed passenger check-in process with adherence to safety and security standards.- Provided exceptional customer service, addressing inquiries and resolving issues.- Verified travel documents and handled baggage processing efficiently.- Collaborated with airport staff to ensure on-time departures.- Consistently received positive feedback for professionalism and attention to detail.