Frederic Gallus
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Frederic Gallus Email & Phone Number

IT Infrastructure Specialist at BPA Financial Group
Location: Mississauga, Ontario, Canada 8 work roles 2 schools
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Current company
BPA Financial Group
Role
IT Infrastructure Specialist
Location
Mississauga, Ontario, Canada
Company size
48 employees

Who is Frederic Gallus? Overview

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Quick answer

Frederic Gallus is listed as IT Infrastructure Specialist at BPA Financial Group, a company with 48 employees, based in Mississauga, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Frederic Gallus.

Frederic Gallus previously worked as Information Technology Infrastructure Specialist at Bpa Financial Group and Information Technology Support Analyst at Bpa Financial Group. Frederic Gallus holds Network And System Administration/Administrator from Everest College-Ontario.

Company email context

Email format at BPA Financial Group

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BPA Financial Group

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Profile bio

About Frederic Gallus

Experienced IT Support Analyst with a demonstrated history of working in multidisciplinary fields. Skilled in Computer Repair, Active Directory Administration, Customer Service & Service Desk Operations

Listed skills include Technical Support, Computer Repair, Customer Service, Service Desk, and 27 others.

Current workplace

Frederic Gallus's current company

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BPA Financial Group
Bpa Financial Group
IT Infrastructure Specialist
ontario, canada
Website
bpagroup.com
Employees
48
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8 roles

Frederic Gallus work experience

A career timeline built from the work history available for this profile.

Information Technology Infrastructure Specialist

Current
Bpa Financial Group

Mississauga, Ontario, Canada

Aug 2023 - Present

Information Technology Support Analyst

Bpa Financial Group

Mississauga, Ontario, Canada

- Performed Levels 1-3 Roles of IT Support Triage for Dept of Inbound Tickets- Directly involved in resolutions with higher complexity tickets, while maintaining SLA targets for dept- Coordination with other IT Teams on Ticket Resolution (if required)- On-site diagnosis of Telecom Services (for the Telecom Team)- Working with on-site clients in resolving.

Dec 2021 - Aug 2023

Information Technology Support Analyst

Healthhub - Patient Engagement Solutions

Mississauga, Ontario

- Analysis of Inbound Tickets for Troubleshooting Remotely or Dispatch to Field Technicians and Reps - Coordination with multiple departments (Service, IT, Shipping) for unified solutions for installations and troubleshooting- Troubleshooting and Testing with Field Technicians and Reps on RF Coax Design and IP Network Systems Design for Rental Systems.

Jan 2020 - Dec 2021

Information Technology Support Coordinator

Healthhub - Patient Engagement Solutions

Mississauga, Ontario

- Dispatch of Tickets to Field Technicians and Reps - Production and Maintenance of Service Technician Workload- Troubleshooting and Testing with Field Technicians and Reps- In-depth analysis of ticket trends and impacts on business- Took lead on Cable Co. Transfer from Previous Cable Company to IPTV provider for the company- Provided Help Desk Support for.

Mar 2019 - Jan 2020

Service Dispatcher

Healthhub - Patient Engagement Solutions

Mississauga, Ontario

- Dispatch Tickets to Field Technicians and Reps- Production and Maintenance of Service Technician Workload- Forecasting of Service needs based on Service Load and Workforce availability- Live Force Load Analysis based on business needs (based on outages and other related issues)- Providing direct responses for Service Timelines to customer escalations via.

Jun 2012 - Mar 2019

Technical Support Agent

Bell Canada

Mississauga, Ontario

- Answered calls, providing troubleshooting for customer's equipment and network setups for usage with Bell network (additionally, including phone, television and internet)- Documented notes and appended to account profile for reference for future agent reviews and additional troubleshooting- Escalations and Follow-ups for network and technical issues with.

Feb 2011 - Jan 2012

Technical Support Agent

The Minacs Group

Mississauga, Ontario

- Answered calls, providing troubleshooting to customers with their networks and setups for usage with a modem and other networking devices, for connection to the internet- Documented accurate notes and appended them to the account profile for reference for agent reviews - Escalation and Follow-ups for with Sprint (parent company) network operations.

Nov 2009 - Feb 2011

Technical Support Agent

Vonage Canada

Etobicoke, Ontario

- Assisted varying levels of customers with troubleshooting their networks and setups for usage with the Vonage VOIP adapter and other networking devices- Documented accurate notes and appended to account profile for reference for agent reviews and addition troubleshooting in the future- Escalated and Follow ups for network, technical, and shipping issues.

Jun 2008 - Jun 2009
Team & coworkers

Colleagues at BPA Financial Group

Other employees you can reach at bpagroup.com. View company contacts for 48 employees →

SC Sophia Cook Sophia Cook Colleague at Bpa Financial Group Brampton, Ontario, Canada, Canada View → CS Caryn Stuckey Caryn Stuckey Colleague at Bpa Financial Group Canada, Canada View → RK Rita Khatri Rita Khatri Colleague at Bpa Financial Group Canada, Canada View → JC Jonathan Chapman Jonathan Chapman Colleague at Bpa Financial Group Greater Toronto Area, Canada, Canada View → JQ Jerry Qi Jerry Qi Colleague at Bpa Financial Group Canada, Canada View → JC Jennifer Correia Jennifer Correia Colleague at Bpa Financial Group Toronto, Ontario, Canada, Canada View → EM Elizabeth Morris Elizabeth Morris Colleague at Bpa Financial Group Brampton, Ontario, Canada, Canada View → NL Nicole Langdon (Wright) Nicole Langdon (Wright) Colleague at Bpa Financial Group Toronto, Ontario, Canada, Canada View → AB Ayesha Baig Ayesha Baig Colleague at Bpa Financial Group Greater Toronto Area, Canada, Canada View → MD Maria De Santis Maria De Santis Colleague at Bpa Financial Group Ontario, Canada, Canada View →
2 education records

Frederic Gallus education

Network And System Administration/Administrator

Everest College-Ontario

High School Diploma, High School/Secondary Diplomas And Certificates

St Joseph High School
FAQ

Frequently asked questions about Frederic Gallus

Quick answers generated from the profile data available on this page.

What company does Frederic Gallus work for?

Frederic Gallus works for BPA Financial Group.

What is Frederic Gallus's role at BPA Financial Group?

Frederic Gallus is listed as IT Infrastructure Specialist at BPA Financial Group.

Where is Frederic Gallus based?

Frederic Gallus is based in Mississauga, Ontario, Canada while working with BPA Financial Group.

What companies has Frederic Gallus worked for?

Frederic Gallus has worked for Bpa Financial Group, Healthhub - Patient Engagement Solutions, Bell Canada, The Minacs Group, and Vonage Canada.

Who are Frederic Gallus's colleagues at BPA Financial Group?

Frederic Gallus's colleagues at BPA Financial Group include Sophia Cook, Caryn Stuckey, Rita Khatri, Jonathan Chapman, and Jerry Qi.

How can I contact Frederic Gallus?

You can use AeroLeads to view verified contact signals for Frederic Gallus at BPA Financial Group, including work email, phone, and LinkedIn data when available.

What schools did Frederic Gallus attend?

Frederic Gallus holds Network And System Administration/Administrator from Everest College-Ontario.

What skills is Frederic Gallus known for?

Frederic Gallus is listed with skills including Technical Support, Computer Repair, Customer Service, Service Desk, Dispatching, Remote Desktop, Windows 7, and Windows 10.

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